Welcome Center Staff - Caldwell YMCA

Treasure Valley Family YMCA; Caldwell (ID); On-site; USD 16,000 - 23,000; Part time

Job summary

The Treasure Valley Family YMCA in Caldwell, Idaho is seeking a Welcome Center Staff member to create a friendly and helpful entrance experience for all visitors. This part-time role requires computer proficiency and the ability to stand for long periods, with multitasking and strong customer service skills emphasized.

Responsibilities include greeting members, answering questions, processing registrations and check-ins, handling transactions, and maintaining confidentiality while connecting

Qualifications

• Experience in customer service or sales helpful.
• Ability to engage others and make people feel welcome.
• Basic computer/office skills and data entry.

Responsibilities

• Greet members, answer questions, and provide information about programs and policies.
• Use the Y systems to register members, check-ins, and process transactions.
• Maintain confidentiality and handle inquiries with courtesy.
• Assist in connecting members to appropriate staff and programs.
• Support safety and emergency procedures as needed.
• Resolve routine member concerns and document issues for supervisor.
• Engage with a friendly, welcoming atmosphere for all.

Skills

Customer service

Communication

Interpersonal skills

Confidentiality

Computer literacy

Job description

• Base Pay $13.95 / Hour
• Job Category Membership
• Employee Type Part Time - Non Exempt

Contact information

• Phone [phone] ext 613
• Email [e-mail]

Description

Our Caldwell YMCA is seeking Welcome Center Staff to join the team. This individual will beresponsible for creating a friendly, helpful, welcoming atmosphere for everyone as they enter the Y. This is a fast-paced, highly social environment, that requires computer proficiency and the ability to stand for the duration of your shift. Ideal candidates will be successful multitaskers with excellent customer service and interpersonal communication skills.

The Caldwell YMCA opened its doors on October 27, 2005. Since that time, it has become a hallmark of the community, impacting the lives of thousands of kids and families. Facility amenities include a large cardio and weight floor, full-court basketball gym, three fitness studios, and a state-of-the-art aquatics center including a lap-pool, splash pad, pretzel slide, and lazy-river.

Schedule:

This is a part-time role averaging 12-20 hours weekly. Schedule requirements vary and shifts are typically 4-5 hours. Staff usually works 12-25 hours per week. Pay: $13.95/hour.

Responsibilities:

• Develop intentional relationships and engage members to deepen their relationship to the Y Cause and support them in meeting the seven Cause Measurement goals.
• Serve as a point of contact for members, staff, volunteers, vendors, and guests, providing accurate information about Y programs, membership, financial assistance, policies, etc., using the Y voice attributes and discretion. Assist in connecting them to appropriate Y staff and programs.
• Use databases and software to create memberships, complete program registration, update member information, and check-in members and guests, maintaining appropriate confidentiality.
• Perform financial transactions accurately and maintain a balanced till.
• Resolve member concerns, resolve conflicts within scope of position, address safety concerns, and follow cancellation-saves procedures.
• Offer financial assistance in response to program and membership inquiries.
• Field and resolve membership concerns and inform supervisor of unusual situations or unresolved issues.

Qualifications:

• Previous customer service, sales, or related experience.
• Basic computer and office skills.
• Must be able to engage others in conversations and make all people feel welcome.
• Ability to respond calmly and quickly to safety and emergency situations.
• Must have good interpersonal and communications skills and be sensitive, adaptable, professional, and articulate when dealing with others.
• Must be able to maintain confidentiality.

Welcoming and Inclusion:

At the Y, we welcome everyone whose behavior adheres to our core values of caring, honesty, respect, and responsibility. We advance our cause by building a stronger and more equitable community where everyone has the opportunity to learn, grow, thrive, and reach their full potential with dignity. The Y is a force for building bridges among all people–regardless of ability, age, birthplace, cultural background, ethnicity, faith, gender, gender identity, ideology, income, race, or sexual orientation. The Y is for all.