Welcome Center Staff - Tomlinson South Meridian YMCA

Treasure Valley Family YMCA; Meridian (ID); Sur place; USD 16 000 - 23 000; Temps partiel

Résumé du poste

Our Tomlinson South Meridian YMCA, part of the Treasure Valley YMCA, is seeking Welcome Center Staff to create a friendly, helpful, and welcoming atmosphere for everyone entering the Y. The role requires computer proficiency and the ability to stand for the shift, with strong customer service and interpersonal skills.

The position is part-time, averaging 10 hours per week, with Sunday shifts in a two-shift window between 6:45am and 6:00pm.

Qualifications

• Previous customer service, sales, or related experience.
• Basic computer and office skills.
• Must be able to engage others in conversations and make all people feel welcome.
• Ability to respond calmly and quickly to safety and emergency situations.
• Must have good interpersonal and communications skills and be sensitive, adaptable, professional, and articulate when dealing with others.
• Must be able to maintain confidentiality.

Responsabilités

• Develop intentional relationships and engage members to deepen their relationship to the Y Cause and support them in meeting the seven Cause Measurement goals.
• Serve as a point of contact for members, staff, volunteers, vendors, and guests, providing accurate information about Y programs, membership, financial assistance, policies, etc., using the Y voice attributes and discretion.
• Use databases and software to create memberships, complete program registration, update member information, and check-in members and guests, maintaining appropriate confidentiality.
• Perform financial transactions accurately and maintain a balanced till.
• Resolve member concerns, resolve conflicts within scope of position, address safety concerns, and follow cancellation-saves procedures.
• Offer financial assistance in response to program and membership inquiries.
• Field and resolve membership concerns and inform supervisor of unusual situations or unresolved issues.

Connaissances

Customer service

Sales

Computer skills

Interpersonal communication

Confidentiality

Emergency response

Outils

Membership software

Microsoft Office

Description du poste

• Base Pay $13.95 / Hour
• Job Category Membership
• Employee Type Part Time - Non Exempt

Contact information

• Name Jennifer Sloan
• Phone [phone] ext 509

Description

Our Tomlinson South Meridian YMCA is seeking Welcome Center Staff to join their team. This role is responsible for creating a friendly, helpful, welcoming atmosphere for everyone as they enter the Y. This is a fast-paced, highly social environment, that requires computer proficiency and the ability to stand for the duration of your shift. Ideal candidates will be successful multitaskers with excellent customer service and interpersonal communication skills.

The South Meridian Branch of the Treasure Valley YMCA is unlike any other in the country. Our 60,000-square-foot facility is part of a unique collaboration that combines family recreation, education, sports, literacy, and wellness care on a single campus called “The Hill.” Hand in hand with our partners—St. Luke’s Health System, the West Ada School District, and the City of Meridian—the South Meridian Family Y will help us build A BETTER US.

Schedule:

This is a part-time position averaging 10 hours per week. Schedule requirements are for Sunday staffing. This is one of two 4 hours shifts between the hours of 6:45am-6:00pm. There will likely be an opportunity to periodically cover additional shifts throughout the week. Pay: $13.95/hour.

Responsibilities:

• Develop intentional relationships and engage members to deepen their relationship to the Y Cause and support them in meeting the seven Cause Measurement goals.
• Serve as a point of contact for members, staff, volunteers, vendors, and guests, providing accurate information about Y programs, membership, financial assistance, policies, etc., using the Y voice attributes and discretion. Assist in connecting them to appropriate Y staff and programs.
• Use databases and software to create memberships, complete program registration, update member information, and check-in members and guests, maintaining appropriate confidentiality.
• Perform financial transactions accurately and maintain a balanced till.
• Resolve member concerns, resolve conflicts within scope of position, address safety concerns, and follow cancellation-saves procedures.
• Offer financial assistance in response to program and membership inquiries.
• Field and resolve membership concerns and inform supervisor of unusual situations or unresolved issues.

Qualifications:

• Previous customer service, sales, or related experience.
• Basic computer and office skills.
• Must be able to engage others in conversations and make all people feel welcome.
• Ability to respond calmly and quickly to safety and emergency situations.
• Must have good interpersonal and communications skills and be sensitive, adaptable, professional, and articulate when dealing with others.
• Must be able to maintain confidentiality.

Welcoming and Inclusion:

At the Y, we welcome everyone whose behavior adheres to our core values of caring, honesty, respect, and responsibility. We advance our cause by building a stronger and more equitable community where everyone has the opportunity to learn, grow, thrive, and reach their full potential with dignity. The Y is a force for building bridges among all people–regardless of ability, age, birthplace, cultural background, ethnicity, faith, gender, gender identity, ideology, income, race, or sexual orientation. The Y is for all.