Part-Time Member Experience Specialist

Treasure Valley Family YMCA; Caldwell (ID); On-site; USD 16,000 - 23,000; Part time

Job summary

The Treasure Valley Family YMCA in Caldwell, Idaho is seeking a Welcome Center Staff member to create a friendly and helpful entrance experience for all visitors. This part-time role requires computer proficiency and the ability to stand for long periods, with multitasking and strong customer service skills emphasized.

Responsibilities include greeting members, answering questions, processing registrations and check-ins, handling transactions, and maintaining confidentiality while connecting

Qualifications

• Experience in customer service or sales helpful.
• Ability to engage others and make people feel welcome.
• Basic computer/office skills and data entry.

Responsibilities

• Greet members, answer questions, and provide information about programs and policies.
• Use the Y systems to register members, check-ins, and process transactions.
• Maintain confidentiality and handle inquiries with courtesy.
• Assist in connecting members to appropriate staff and programs.
• Support safety and emergency procedures as needed.
• Resolve routine member concerns and document issues for supervisor.
• Engage with a friendly, welcoming atmosphere for all.

Skills

Customer service

Communication

Interpersonal skills

Confidentiality

Computer literacy

Job description

The Treasure Valley Family YMCA in Caldwell, Idaho is seeking a Welcome Center Staff member to create a friendly and helpful entrance experience for all visitors. This part-time role requires computer proficiency and the ability to stand for long periods, with multitasking and strong customer service skills emphasized.

Responsibilities include greeting members, answering questions, processing registrations and check-ins, handling transactions, and maintaining confidentiality while connecting