Member Experience Advocate - Front Desk & Tours

Cambridge Fitness, LLC; Lansing (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free black card membership

Mentorship

Opportunities for advancement

Ongoing leadership training

Full time employee health insurance

Job summary

Cambridge Fitness, LLC is seeking a Team Member to create a positive member experience through outstanding customer service at our Michigan club. You will greet guests, answer questions, process signups, and support tours while maintaining a friendly, energetic atmosphere.

This role emphasizes reliability, a passion for fitness, and a proactive approach to problem solving. You’ll work front desk duties, assist members, and collaborate with the management team to uphold clean facilities and a

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle front desk activities including answering phones and assisting callers.
• Check members into the system and facilitate new member sign-up.
• Take prospective members on tours.
• Update member accounts as needed.
• Respond to member questions and concerns and escalate when necessary.
• Assist in maintaining the neatness and cleanliness of the club.

Skills

Customer service

Computer skills

Education

High School diploma/GED

Job description

Cambridge Fitness, LLC is seeking a Team Member to create a positive member experience through outstanding customer service at our Michigan club. You will greet guests, answer questions, process signups, and support tours while maintaining a friendly, energetic atmosphere.

This role emphasizes reliability, a passion for fitness, and a proactive approach to problem solving. You’ll work front desk duties, assist members, and collaborate with the management team to uphold clean facilities and a