Member Experience Advocate | Flexible Schedule & Growth

pfcareers; Cayce (SC); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Employee discounts

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Job summary

Planet Fitness is seeking a friendly Member Services Representative to deliver superior customer service to members, prospects, and guests. You will greet members, promote the Judgement Free Zone, handle sign-ups and payments, and support maintenance and cleaning routines across the club.

Ideal candidates bring a passion for fitness, strong communication skills, reliability, and a positive attitude. Training is provided, with opportunities for advancement and weekly pay with bonus potential.

Qualifications

• Experience in customer service preferred.
• Basic computer skills required.
• Interest in fitness and health is a plus.

Responsibilities

• Greet members/guests as they enter or exit the club and assist with questions at check-in.
• Promote the Judgement Free Zone by supporting members on the club floor.
• Resolve member concerns and escalate to a Manager when needed.
• Answer phones and assist callers with inquiries.
• Handle membership sign-ups, updates, cancellations, and transfers.
• Make tours to prospective members and assess needs.
• Process retail transactions and drive sales goals.
• Maintain cleaning and sanitizing of equipment and spa areas.
• Ensure restrooms are clean, stocked, and clutter-free; follow cleaning schedules.
• Perform routine club walks to address safety and cleanliness; report maintenance issues.

Skills

Customer service

Computer literacy

Positive attitude

Fitness interest

Punctuality

Empathy

Communication

Teamwork

Job description

Planet Fitness is seeking a friendly Member Services Representative to deliver superior customer service to members, prospects, and guests. You will greet members, promote the Judgement Free Zone, handle sign-ups and payments, and support maintenance and cleaning routines across the club.

Ideal candidates bring a passion for fitness, strong communication skills, reliability, and a positive attitude. Training is provided, with opportunities for advancement and weekly pay with bonus potential.