Member Experience Advocate | Flexible Schedule & Growth

pfcareers

Cayce (SC)

On-site

USD 28,000 - 34,000

Full time

14 days+
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Benefits offered by this job

401(k)
401(k) matching
Employee discounts
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
Wellness resources

Job summary

Planet Fitness is seeking a friendly Member Services Representative to deliver superior customer service to members, prospects, and guests. You will greet members, promote the Judgement Free Zone, handle sign-ups and payments, and support maintenance and cleaning routines across the club.

Ideal candidates bring a passion for fitness, strong communication skills, reliability, and a positive attitude. Training is provided, with opportunities for advancement and weekly pay with bonus potential.

Qualifications

  • Experience in customer service preferred.
  • Basic computer skills required.
  • Interest in fitness and health is a plus.

Responsibilities

  • Greet members/guests as they enter or exit the club and assist with questions at check-in.
  • Promote the Judgement Free Zone by supporting members on the club floor.
  • Resolve member concerns and escalate to a Manager when needed.
  • Answer phones and assist callers with inquiries.
  • Handle membership sign-ups, updates, cancellations, and transfers.
  • Make tours to prospective members and assess needs.
  • Process retail transactions and drive sales goals.
  • Maintain cleaning and sanitizing of equipment and spa areas.
  • Ensure restrooms are clean, stocked, and clutter-free; follow cleaning schedules.
  • Perform routine club walks to address safety and cleanliness; report maintenance issues.

Skills

Customer service
Computer literacy
Positive attitude
Fitness interest
Punctuality
Empathy
Communication
Teamwork

Job description

Planet Fitness is seeking a friendly Member Services Representative to deliver superior customer service to members, prospects, and guests. You will greet members, promote the Judgement Free Zone, handle sign-ups and payments, and support maintenance and cleaning routines across the club.

Ideal candidates bring a passion for fitness, strong communication skills, reliability, and a positive attitude. Training is provided, with opportunities for advancement and weekly pay with bonus potential.

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