Member Services Specialist - Flexible Schedule & Growth

pfcareers; Orangeburg (SC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Job summary

Planet Fitness is seeking a energetic Member Services Representative to deliver a superior, judgment-free experience to members, guests, and prospective members at our club. You will greet guests, assist with check-ins, promote the Judgement Free Zone, handle membership tasks, and keep the club clean and welcoming.

If you value teamwork, communication, and a friendly, reliable approach, join us and grow with opportunities for advancement.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Excellent communication and problem-solving skills.
• Active listening and empathy.
• Must be 18 years of age or older.

Responsibilities

• Greet members/guests as they enter and exit the club; assist with questions at check-in.
• Promote the Judgement Free Zone by assisting members on the club floor and offering support.
• Resolve member concerns and escalate to a Manager as needed.
• Answer phones in a friendly manner and assist callers with inquiries.
• Perform membership tasks such as sign-ups and updates to contact/billing information.
• Conduct prospective member calls and tours; assess membership needs.
• Execute retail transactions and drive sales goals.
• Keep equipment and facilities clean and sanitized; maintain restrooms.
• Report maintenance or safety issues promptly when observed.

Skills

Customer service

Communication skills

Positive attitude

Punctuality

Problem solving

Listening skills

Empathy

Job description

Planet Fitness is seeking a energetic Member Services Representative to deliver a superior, judgment-free experience to members, guests, and prospective members at our club. You will greet guests, assist with check-ins, promote the Judgement Free Zone, handle membership tasks, and keep the club clean and welcoming.

If you value teamwork, communication, and a friendly, reliable approach, join us and grow with opportunities for advancement.