Member Services Specialist - Flexible Schedule & Growth

pfcareers

Orangeburg (SC)

On-site

USD 17,000 - 22,000

Full time

14 days+
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Benefits offered by this job

Employee discounts
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
Wellness resources

Job summary

Planet Fitness is seeking a energetic Member Services Representative to deliver a superior, judgment-free experience to members, guests, and prospective members at our club. You will greet guests, assist with check-ins, promote the Judgement Free Zone, handle membership tasks, and keep the club clean and welcoming.

If you value teamwork, communication, and a friendly, reliable approach, join us and grow with opportunities for advancement.

Qualifications

  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability is a must.
  • Excellent communication and problem-solving skills.
  • Active listening and empathy.
  • Must be 18 years of age or older.

Responsibilities

  • Greet members/guests as they enter and exit the club; assist with questions at check-in.
  • Promote the Judgement Free Zone by assisting members on the club floor and offering support.
  • Resolve member concerns and escalate to a Manager as needed.
  • Answer phones in a friendly manner and assist callers with inquiries.
  • Perform membership tasks such as sign-ups and updates to contact/billing information.
  • Conduct prospective member calls and tours; assess membership needs.
  • Execute retail transactions and drive sales goals.
  • Keep equipment and facilities clean and sanitized; maintain restrooms.
  • Report maintenance or safety issues promptly when observed.

Skills

Customer service
Communication skills
Positive attitude
Punctuality
Problem solving
Listening skills
Empathy

Job description

Planet Fitness is seeking a energetic Member Services Representative to deliver a superior, judgment-free experience to members, guests, and prospective members at our club. You will greet guests, assist with check-ins, promote the Judgement Free Zone, handle membership tasks, and keep the club clean and welcoming.

If you value teamwork, communication, and a friendly, reliable approach, join us and grow with opportunities for advancement.

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