Member Experience Advocate

Sam's West, Inc.; Joliet (IL); On-site; USD 51,577,000 - 74,501,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Stock purchase program

Paid time off (PTO)

Education benefits

Job summary

Sam's Club in Joliet, IL is seeking a frontline member service associate to assist customers at the register, help with payments and returns, and promote store services and products. You will guide members on self-service technology, locate merchandise, and ensure a safe, organized shopping environment.

This on-site role emphasizes excellent customer service, accurate transaction handling, and collaboration with team members to maintain store standards and security.

Qualifications

• Retail experience including operating front end equipment.
• Experience with mobile retail applications.

Responsibilities

• Provides member service.
• Maintains the checkout area.
• Resolves member issues and concerns.
• Promotes Sam's Club products and services.
• Provides guidance and support to members regarding self-service technology.
• Processes member purchases.
• Assists with payments, returns, refunds, and exchanges according to company policies and procedures.

Skills

Retail experience

Mobile retail applications

Job description

Sam's Club in Joliet, IL is seeking a frontline member service associate to assist customers at the register, help with payments and returns, and promote store services and products. You will guide members on self-service technology, locate merchandise, and ensure a safe, organized shopping environment.

This on-site role emphasizes excellent customer service, accurate transaction handling, and collaboration with team members to maintain store standards and security.