Member Experience & Front-End Specialist

Sam's Club; Joliet (IL); On-site; USD 24,796 - 35,817; Part time

Benefits offered by this job

Health benefits

401(k) & stock purchase

Paid time off

Job summary

Sam's Club in Joliet, IL is seeking a front-end service associate to help members with purchases, returns, and questions. You’ll operate checkout areas, assist with self-service tech, and promote products and services while maintaining safety and a welcoming shopping environment.

The role emphasizes accuracy, teamwork, and adherence to policies, with opportunities for training and growth in a busy retail setting.

Qualifications

• Retail experience and cash handling skills are required.
• Experience with front-end equipment and mobile retail apps is preferred.
• Able to provide excellent member service and resolve issues promptly.

Responsibilities

• Provides member service, processes purchases, and handles returns per policy.
• Assists members with self-service technology and product information.
• Keeps entrances/exits organized and maintains a safe shopping environment.
• Resolves member issues, verifies memberships, and supports training for frontline staff.
• Follows safety standards, reports unsafe conditions, and supports loss prevention.

Skills

Customer service

Cash handling

Teamwork

Safety awareness

Tools

Point-of-sale system

Mobile apps

Job description

Sam's Club in Joliet, IL is seeking a front-end service associate to help members with purchases, returns, and questions. You’ll operate checkout areas, assist with self-service tech, and promote products and services while maintaining safety and a welcoming shopping environment.

The role emphasizes accuracy, teamwork, and adherence to policies, with opportunities for training and growth in a busy retail setting.