Member Experience Specialist

Sam's West, Inc.; Evanston (IL); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Health benefits: medical, vision, andd

401(k) and stock purchase plan

Company-paid life insurance

Paid time off and family leave

Job summary

Sam's Club in Evanston, IL is seeking an active and friendly front-line associate to assist members at checkout, answer questions, and promote products and services. You will maintain a clean checkout area, process purchases, and support payments, returns, and exchanges according to policy.

The role emphasizes strong member service and collaboration with store teams. This position offers opportunities to train on new technology and tools, participate in safety procedures, and contribute to a

Qualifications

• Retail experience including operating front end equipment such as cash registers.
• Experience with mobile retail applications is a plus.

Responsibilities

• Provide member service and assist customers at checkout.
• Maintain the checkout area and organize merchandise.
• Resolve member issues and inquiries and promote Sam's Club products and services.
• Process member purchases, payments, returns, refunds, and exchanges according to policies.
• Guide members on self-service technology and assist with purchases and decisions.

Skills

Retail experience

Front-end equipment

Mobile retail apps

Job description

Sam's Club in Evanston, IL is seeking an active and friendly front-line associate to assist members at checkout, answer questions, and promote products and services. You will maintain a clean checkout area, process purchases, and support payments, returns, and exchanges according to policy.

The role emphasizes strong member service and collaboration with store teams. This position offers opportunities to train on new technology and tools, participate in safety procedures, and contribute to a