Member Service & Tech Support Specialist

Sam's West, Inc.; Joliet (IL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health benefits

401(k)

Employee discounts

Paid time off

Job summary

Sam's Club in Joliet, IL is hiring a Member Frontline Services Associate to provide member service, operate the checkout, assist with payments and returns, and promote products and services. You will guide members on self-service technology, locate merchandise, and help with decisions while ensuring a safe and organized shopping environment.

Ideal candidates will have retail experience, strong communication skills, and a commitment to upholding company policies and safety standards.

Qualifications

• Retail experience including operating front-end equipment.
• Experience with mobile retail applications is a plus.
• Excellent customer service and communication skills.

Responsibilities

• Provides member service.
• Maintains the checkout area.
• Resolves member issues and concerns.
• Promotes Sam's Club products and services.
• Provides guidance and support to members regarding self-service technology.
• Processes member purchases.
• Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Follows proper procedures for handling merchandise.
• Corrects and reports unsafe situations to facility management.
• Maintains entrance areas.
• Acknowledges members, verifies membership cards, and identifies member needs.
• Assists members with purchasing decisions.
• Locates merchandise.
• Resolves member issues and concerns.
• Promotes the company's products and services.
• Zones the area.
• Arranges and organizes merchandise.
• Assists members with transporting items.
• Maintains a safe shopping environment.
• Maintains exit areas.
• Reviews member receipts.
• Acknowledges the member and identifies member needs.
• Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity according to company policies and procedures.
• Maintains paperwork, logs, and other required documentation.
• Executes emergency response procedures.
• Ensures compliance with company security and safety practices.
• Assist with the training of Member Frontline Services associates on company processes and procedures.
• Teaches new technology and tool functionality.
• Delivers new programs rollout training.
• Provides continuous learning and process improvement opportunities.
• Ensures area of responsibility is maintained in accordance with company policies and procedures by properly handling returns.
• Zones the area.
• Arranges and organizes merchandise.
• Identifies shrink and damages.
• Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
• Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

Skills

Retail experience

Cash handling

Customer service

Job description

Sam's Club in Joliet, IL is hiring a Member Frontline Services Associate to provide member service, operate the checkout, assist with payments and returns, and promote products and services. You will guide members on self-service technology, locate merchandise, and help with decisions while ensuring a safe and organized shopping environment.

Ideal candidates will have retail experience, strong communication skills, and a commitment to upholding company policies and safety standards.