Member Experience Specialist

Sam's Club; Peoria (IL); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Discounts

Job summary

Sam's Club in Peoria, IL is seeking a frontline Associate to assist members at the front end, handle purchases, and support service initiatives. The role emphasizes using self-service tools, maintaining a secure and welcoming checkout area, and promoting Sam's Club products and services.

Candidates should have retail experience, familiarity with front-end equipment, and comfort with mobile retail applications while delivering friendly service to members and safeguarding store assets.

Qualifications

• Retail experience including operating front end equipment (e.g., cash register).
• Experience with mobile retail applications.
• Ability to work in a fast-paced, customer-focused environment.

Responsibilities

• Provides member service and resolves concerns at the front end.
• Maintains checkout area and processes purchases according to policy.
• Assists members with payments, returns, refunds, and exchanges as needed.
• Supports training and rollout of new tools and programs.

Skills

Retail experience

Front end equipment

Mobile apps

Job description

Sam's Club in Peoria, IL is seeking a frontline Associate to assist members at the front end, handle purchases, and support service initiatives. The role emphasizes using self-service tools, maintaining a secure and welcoming checkout area, and promoting Sam's Club products and services.

Candidates should have retail experience, familiarity with front-end equipment, and comfort with mobile retail applications while delivering friendly service to members and safeguarding store assets.