Hybrid Member Support Specialist

Newsletter Jobs; Charleston (SC); Hybrid; USD 48,000 - 58,000; Full time

Benefits offered by this job

Commuter stipend $100/mo

$500 monthly performance bonus

Job summary

PURE Insurance in Charleston is seeking a Member Services Associate to support members across phone, email, text and live chat, helping them navigate billing questions, policy changes, and renewals. The role combines in-office and remote work, with a schedule designed to cover core hours across EST and MST time zones.

You will join a team focused on empathy and outstanding service, enjoying a paid onboarding program, home office setup, and opportunities for growth while working in a member-owned

Responsibilities

• Respond quickly to member inquiries via phone, email, text and live chat.
• Provide support for billing inquiries, policy changes, renewal inquiries, and our online portal with accuracy.

Job description

PURE Insurance in Charleston is seeking a Member Services Associate to support members across phone, email, text and live chat, helping them navigate billing questions, policy changes, and renewals. The role combines in-office and remote work, with a schedule designed to cover core hours across EST and MST time zones.

You will join a team focused on empathy and outstanding service, enjoying a paid onboarding program, home office setup, and opportunities for growth while working in a member-owned