Member Experience Advisor

TDECU; Baytown (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

Texas Dow Employees Credit Union is seeking a friendly Member Service role to assist members with accounts, loans, and digital banking solutions. You will open and maintain deposits, complete loan filings, and provide accurate service across multiple channels.

The role emphasizes cross-selling platform products, delivering world-class service, and resolving member questions promptly while upholding the credit union’s mission and values.

Qualifications

• 1-3 years of customer service experience preferred.
• Banking experience is preferred but not required.
• Strong attention to detail and accuracy in numbers and names.

Responsibilities

• Opens and maintains deposit accounts (savings, checking, CDs) as needed.
• Completes loan and new account applications and funding processes.
• Cross-sell products to meet member needs and goals.
• Troubleshoots member inquiries and resolves issues promptly.
• Educates members on digital banking tools and solutions.

Skills

Attention to detail

Interpersonal communication

Customer service

Problem solving

Effective listening

Education

High School Diploma

Job description

Texas Dow Employees Credit Union is seeking a friendly Member Service role to assist members with accounts, loans, and digital banking solutions. You will open and maintain deposits, complete loan filings, and provide accurate service across multiple channels.

The role emphasizes cross-selling platform products, delivering world-class service, and resolving member questions promptly while upholding the credit union’s mission and values.