Member Experience & Solutions Specialist

TDECU; Freeport (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Texas Dow Employees Credit Union is seeking a Member Center Representative to create memorable member experiences by opening accounts, processing loans, and cross-selling services in person or by phone. You will educate members on digital tools and resolve inquiries with courtesy and accuracy, guiding them through the credit union's products and journey.

The role requires 1-3 years in customer service (banking preferred) and a high school diploma.

Qualifications

• High School Diploma or equivalent required; banking or loans experience preferred.
• 1-3 years of customer service experience; banking preferred.
• Strong attention to detail in fast-paced environment.
• Excellent interpersonal and written communication skills.
• Ability to troubleshoot basic technology and assist members with online/mobile banking.

Responsibilities

• Open and maintain deposit accounts (savings, checking, CDs, specialty accounts).
• Complete loan and new account applications; assist with loan funding.
• Cross-sell products and refer to insurance, investments, or mortgage as appropriate.
• Resolve member inquiries promptly; provide friendly, accurate assistance.
• Educate members on digital tools and maintain knowledge of products and services.
• Support outbound outreach and community activities; adhere to compliance policies.

Skills

Attention to detail

Interpersonal skills

Customer service

Coaching teammates

Positive attitude

Oral & written communication

Prioritization

Problem solving

Typing (ten-key)

Device troubleshooting

Education

High School diploma

Job description

Texas Dow Employees Credit Union is seeking a Member Center Representative to create memorable member experiences by opening accounts, processing loans, and cross-selling services in person or by phone. You will educate members on digital tools and resolve inquiries with courtesy and accuracy, guiding them through the credit union's products and journey.

The role requires 1-3 years in customer service (banking preferred) and a high school diploma.