Member Engagement Lead — Build Community Impact

YMCA of Greater Seattle; Shoreline (WA); Sur place; USD 30 000 - 33 000; Plein temps

Avantages offerts par ce poste

YMCA membership

Medical, Dental, Vision, Life Ins.

Retirement contributions

Mental health resources

Paid time off

Discounts on family programs

Volunteer opportunities

Résumé du poste

The YMCA of Greater Seattle is seeking a Lead Member Engagement Representative to deliver outstanding customer service, build strong member relationships, and guide members to programs and enrollment. You will help oversee daily facility operations and mentor other staff while connecting members with activities to meet their goals.

Responsibilities include member interviews, program enrollment, data entry, process improvement, safety oversight, and supporting personalized wellness initiatives.

Qualifications

• One or more years of relevant work experience (sales, retail, reception, customer service, etc.).
• High school diploma or equivalent.
• Exceptional customer service skills, responding to multiple questions via phone, email and in person.
• Strong computer skills and experience working with and database software and word processing.
• Knowledge of standard office equipment, such as fax machines, copiers and phone systems.

Responsabilités

• Develops positive relationships with members and participants and provides motivational support and guidance focusing on the needs of the member.
• Conducts membership interviews, enrolls new members and processes member applications, including performing data entry.
• Assists members and participants with program registration, answers inquiries, including member concerns and provides information on YMCA membership and programs. Refers members as appropriate to programs and/or staff based on member goals/interests.
• Balances and completes reports for financial transactions.
• Provides guidance/mentoring to Member Engagement team as needed.
• Circulates throughout the building to ensure safety and welfare of users and security of building.
• May lead or assist with Personalized Wellness Plans, YMCA Healthy Living programs and equipment orientations.
• Monitors, reports and addresses mechanical problems as specified or that surface during assigned hours. If deemed necessary, is responsible for making a decision on building closure.
• May act as manager on duty if assigned.
• Provides guidance and support for assigned at-risk members and accurately maintains related records.
• Conducts follow up on prospects who have not joined, as assigned.
• Follow-ups on new member survey feedback, as assigned.
• May assist with other membership or program related reporting / follow-up as assigned.
• Encourages member involvement and identifies potential volunteers and assists with Annual Campaign.
• Attends staff meetings and trainings as required.
• Other duties as assigned.

Connaissances

Customer service

Data entry

Computer skills

Sales/retail experience

Formation

High school diploma

Description du poste

The YMCA of Greater Seattle is seeking a Lead Member Engagement Representative to deliver outstanding customer service, build strong member relationships, and guide members to programs and enrollment. You will help oversee daily facility operations and mentor other staff while connecting members with activities to meet their goals.

Responsibilities include member interviews, program enrollment, data entry, process improvement, safety oversight, and supporting personalized wellness initiatives.