Senior Member Engagement Lead

YMCA of Greater Seattle; Seattle (WA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

YMCA membership

Health benefits

Retirement plan

Mental health resources

Paid time off

Program discounts

Job summary

YMCA of Greater Seattle is seeking a Lead Member Engagement Representative to deliver outstanding member service and build supportive relationships that guide members toward their goals. You will connect members with programs, assist with enrollment, oversee daily facility operations, and provide leadership to the Member Engagement team, ensuring a safe, welcoming environment.

The role is on-site with varied shifts from early morning to evening, and offers YMCA benefits and a chance to

Qualifications

• One or more years of relevant work experience (sales, retail, reception, customer service).
• High school diploma or equivalent.
• Exceptional customer service skills, responding to multiple questions via phone, email and in person.
• Strong computer skills and experience working with and database software and word processing.
• Knowledge of standard office equipment, such as fax machines, copiers and phone systems.

Responsibilities

• Develops positive relationships with members and provides motivational support and guidance focusing on the needs of the member.
• Conducts membership interviews, enrolls new members and processes member applications, including performing data entry.
• Assists members and participants with program registration, answers inquiries, including member concerns and provides information on YMCA membership and programs.
• Balances and completes reports for financial transactions.
• Provides guidance/mentoring to Member Engagement team as needed.
• Circulates throughout the building to ensure safety and welfare of users and security of building.
• May lead or assist with Personalized Wellness Plans, YMCA Healthy Living programs and equipment orientations.
• Monitors, reports and addresses mechanical problems as specified or that surface during assigned hours.
• May act as manager on duty if assigned.
• Provides guidance and support for assigned at-risk members and accurately maintains related records.
• Conducts follow up on prospects who have not joined, as assigned.
• Follow-ups on new member survey feedback, as assigned.
• May assist with other membership or program related reporting / follow-up as assigned.
• Encourages member involvement and identifies potential volunteers and assists with Annual Campaign.
• Attends staff meetings and trainings as required.
• Other duties as assigned.

Skills

Customer service

Education

High school diploma or equivalent

CPR and First Aid Certification

Tools

Database software

Word processing

Office equipment

Job description

YMCA of Greater Seattle is seeking a Lead Member Engagement Representative to deliver outstanding member service and build supportive relationships that guide members toward their goals. You will connect members with programs, assist with enrollment, oversee daily facility operations, and provide leadership to the Member Engagement team, ensuring a safe, welcoming environment.

The role is on-site with varied shifts from early morning to evening, and offers YMCA benefits and a chance to