Member Engagement Lead - Wellness Programs & Community Impact

Seattle YMCA; Shoreline (WA); Presencial; USD 30.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Membership to YMCA of Greater Seattle

Medical, Dental, Vision, and Life

Retirement with employer contributions

Mental health resources

Paid time off

Discounts on YMCA programs

Descripción de la vacante

YMCA of Greater Seattle is seeking a Lead Member Engagement Representative to deliver outstanding customer service, build strong member relationships, and guide members toward relevant programs and activities. You will assist with membership and program enrollment and help oversee daily facility operations.

The role involves mentoring staff, ensuring safety, and supporting at-risk members, with on-site work hours and a focus on member-centric outcomes.

Formación

• One or more years of relevant work experience (sales, retail, reception, customer service, etc.)
• High school diploma or equivalent.
• Exceptional customer service skills, responding to multiple questions via phone, email and in person.
• Strong computer skills and experience working with and database software and word processing.

Responsabilidades

• Develops positive relationships with members and participants and provides motivational support and guidance focusing on the needs of the member.
• Conducts membership interviews, enrolls new members and processes member applications, including performing data entry.
• Assists members and participants with program registration, answers inquiries, including member concerns and provides information on YMCA membership and programs. Refers members as appropriate to programs and/or staff based on member goals/interests.
• Balances and completes reports for financial transactions.
• Provides guidance/mentoring to Member Engagement team as needed.
• Circulates throughout the building to ensure safety and welfare of users and security of building.
• May lead or assist with Personalized Wellness Plans, YMCA Healthy Living programs and equipment orientations.

Conocimientos

Customer service

Data entry

Office equipment

Database software

Word processing

Educación

High School Diploma or Equivalent

Herramientas

Database software

Word processing

Descripción del empleo

YMCA of Greater Seattle is seeking a Lead Member Engagement Representative to deliver outstanding customer service, build strong member relationships, and guide members toward relevant programs and activities. You will assist with membership and program enrollment and help oversee daily facility operations.

The role involves mentoring staff, ensuring safety, and supporting at-risk members, with on-site work hours and a focus on member-centric outcomes.