Member Experience Advocate

Seattle YMCA; Bothell (WA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

YMCA membership

Medical insurance

Dental insurance

Vision insurance

Life insurance

Retirement plan

Mental health resources

Paid time off

Childcare discounts

Camp discounts

Job summary

YMCA of Greater Seattle is seeking a Member Engagement Representative to provide exceptional customer service, build supportive relationships, and connect members with programs and activities that help them reach their goals. This on-site role also assists with membership and program enrollment to foster retention and success.

The position emphasizes welcoming service, data entry accuracy, and proactive outreach to members.

Qualifications

• Six months or more of relevant work experience (sales, retail, reception, customer service, etc.).
• Strong customer service skills, responding to multiple questions via phone, email and in person.
• Basic computer skills.

Responsibilities

• Develops positive relationships including providing prompt and courteous service to members, participants and guests.
• Conducts membership interviews, enrolls new members and provides motivational support and guidance. Processes member applications, including performing data entry.
• Assists members and participants with program registration, answers inquiries, including member concerns and provides information on YMCA membership and programs. Refers members as appropriate to programs and/or staff based on member goals/interests.
• Addresses and performs routine duties such as changing/handing out towels, checking locker rooms, handing out locker keys and cleaning equipment.
• Balances and completes reports for financial transactions.
• May control access to facility.
• May open and/or close facility.
• Supports member engagement and retention activities of the branch.
• Provides guidance and support for assigned at-risk members and accurately maintains related records.
• Conducts follow up on prospects who have not joined, as assigned.
• Follow-ups on new member survey feedback, as assigned.
• Attends staff meetings and trainings as required.
• Other duties as assigned.

Skills

Customer service

Data entry

Basic computer skills

Job description

YMCA of Greater Seattle is seeking a Member Engagement Representative to provide exceptional customer service, build supportive relationships, and connect members with programs and activities that help them reach their goals. This on-site role also assists with membership and program enrollment to foster retention and success.

The position emphasizes welcoming service, data entry accuracy, and proactive outreach to members.