Member Engagement Lead — Build Community & Wellness

Seattle YMCA; Seattle (WA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

YMCA membership

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Mental health resources

Staff discounts

Job summary

Seattle YMCA in Seattle, WA is seeking a Lead Member Engagement Representative to deliver exceptional member service, build supportive relationships, and guide enrollment in programs. You will help connect members with activities, assist with membership and program enrollment, and provide leadership to other Member Engagement staff.

This on-site role requires customer service experience, strong communication, and ability to work varied shifts.

Qualifications

• One or more years of relevant work experience (sales, retail, reception, customer service, etc.).
• Exceptional customer service skills, responding to multiple questions via phone, email and in person.
• Strong computer skills and experience working with database software and word processing.

Responsibilities

• Develops positive relationships with members and participants and provides motivational support and guidance focusing on the needs of the member.
• Conducts membership interviews, enrolls new members and processes member applications, including performing data entry.
• Assists members and participants with program registration, answers inquiries, including member concerns and provides information on YMCA membership and programs.
• Balances and completes reports for financial transactions.
• Provides guidance/mentoring to Member Engagement team as needed.
• May act as manager on duty if assigned.

Skills

Customer service

Data entry

Computer skills

Education

High school diploma or equivalent

Job description

Seattle YMCA in Seattle, WA is seeking a Lead Member Engagement Representative to deliver exceptional member service, build supportive relationships, and guide enrollment in programs. You will help connect members with activities, assist with membership and program enrollment, and provide leadership to other Member Engagement staff.

This on-site role requires customer service experience, strong communication, and ability to work varied shifts.