On-Site Member Engagement Specialist

YMCA of Greater Seattle; Seattle (WA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Membership

Health insurance

Retirement plan

Mental health resources

Paid time off

Program discounts

Full-time benefits

Job summary

The YMCA of Greater Seattle is seeking a dedicated Member Engagement Representative for an on-site role in Seattle. You will deliver exceptional member service, build supportive relationships, and guide members to programs and activities that fit their goals.

You will assist with enrollment, answer inquiries, process applications and help members register for programs. This role emphasizes community engagement, retention, and a welcoming environment for all members.

Qualifications

• Six months or more of relevant work experience (sales, retail, reception, customer service, etc.).
• Strong customer service skills, responding to multiple questions via phone, email and in person.
• Basic computer skills.
• Knowledge of, and previous experience with, diverse populations (language, culture, race, physical ability, sexual orientation, etc.).

Responsibilities

• Develops positive relationships including providing prompt and courteous service to members, participants and guests.
• Conducts membership interviews, enrolls new members and provides motivational support and guidance; processes member applications, including data entry.
• Assists members with program registration, answers inquiries, including member concerns and provides information on YMCA membership and programs; refers members as appropriate to programs and staff based on member goals/interests.
• Addresses and performs routine duties such as changing/handing out towels, checking locker rooms, handing out locker keys and cleaning equipment.
• Balances and completes reports for financial transactions.
• May control access to facility; may open and/or close facility.
• Supports member engagement and retention activities of the branch.
• Provides guidance and support for assigned at-risk members and maintains related records.
• Conducts follow up on prospects who have not joined, as assigned.
• Follow-ups on new member survey feedback, as assigned.
• Attends staff meetings and trainings as required.
• Other duties as assigned.

Skills

Customer service

Communication

Basic computer skills

Job description

The YMCA of Greater Seattle is seeking a dedicated Member Engagement Representative for an on-site role in Seattle. You will deliver exceptional member service, build supportive relationships, and guide members to programs and activities that fit their goals.

You will assist with enrollment, answer inquiries, process applications and help members register for programs. This role emphasizes community engagement, retention, and a welcoming environment for all members.