On-Site Member Experience & Engagement Specialist

Seattle YMCA; Snoqualmie (WA); Presencial; USD 29 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

YMCA membership

Health insurance

Retirement plan with employer contrib.

Mental health resources

PTO accrual

Childcare program discounts (25% part‑

Childcare program discounts (50% full‑

Resumo da oferta

The Seattle YMCA is seeking a friendly and dependable Member Engagement Representative to deliver exceptional service to members and guests at our on-site facility. You will build supportive relationships, guide members to programs, assist with enrollment, and help maintain a welcoming environment.

Responsibilities include conducting member interviews, processing applications, answering inquiries via phone, email and in person, and supporting engagement and retention initiatives.

Qualificações

• Six months or more of relevant work experience (sales, retail, reception, customer service, etc.).
• Strong customer service skills, responding to multiple questions via phone, email and in person.
• Basic computer skills.

Responsabilidades

• Develops positive relationships including providing prompt and courteous service to members, participants and guests.
• Conducts membership interviews, enrolls new members and provides motivational support and guidance. Processes member applications, including performing data entry.
• Assists members and participants with program registration, answers inquiries, including member concerns and provides information on YMCA membership and programs. Refers members as appropriate to programs and/or staff based on member goals/interests.
• Addresses and performs routine duties such as changing/handing out towels, checking locker rooms, handing out locker keys and cleaning equipment.
• Balances and completes reports for financial transactions.
• May control access to facility.
• May open and/or close facility.
• Supports member engagement and retention activities of the branch.

Conhecimentos

Customer service

Sales

Data entry

Basic computer skills

Descrição da oferta de emprego

The Seattle YMCA is seeking a friendly and dependable Member Engagement Representative to deliver exceptional service to members and guests at our on-site facility. You will build supportive relationships, guide members to programs, assist with enrollment, and help maintain a welcoming environment.

Responsibilities include conducting member interviews, processing applications, answering inquiries via phone, email and in person, and supporting engagement and retention initiatives.