Member Engagement Specialist - Help Members Thrive

YMCA of Greater Seattle; Bothell (WA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

YMCA membership

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Retirement with employer contributions

Mental health resources

Paid time off

Program discounts on YMCA programs

Job summary

The YMCA of Greater Seattle is hiring for a Member Engagement Representative to provide exceptional customer service, build supportive member relationships, and guide individuals through membership and program enrollment on-site at our location. You will connect members with programs and activities that help them reach their goals.

This role emphasizes teamwork, strong communication, and a friendly approach to diverse communities.

Qualifications

• Six months or more of relevant work experience (sales, retail, reception, customer service, etc.).
• Strong customer service skills, responding to multiple questions via phone, email and in person.
• Basic computer skills.

Responsibilities

• Develops positive relationships including providing prompt and courteous service to members, participants and guests.
• Conducts membership interviews, enrolls new members and provides motivational support and guidance. Processes member applications, including performing data entry.
• Assists members and participants with program registration, answers inquiries, including member concerns and provides information on YMCA membership and programs.
• Refers members as appropriate to programs and/or staff based on member goals/interests.
• Balances and completes reports for financial transactions.
• May control access to facility.
• May open and/or close facility.
• Supports member engagement and retention activities of the branch.
• Provides guidance and support for assigned at-risk members and accurately maintains related records.
• Conducts follow up on prospects who have not joined, as assigned.
• Follow-ups on new member survey feedback, as assigned.
• Attends staff meetings and trainings as required.
• Other duties as assigned.

Skills

Customer service

Communication

Data entry

Job description

The YMCA of Greater Seattle is hiring for a Member Engagement Representative to provide exceptional customer service, build supportive member relationships, and guide individuals through membership and program enrollment on-site at our location. You will connect members with programs and activities that help them reach their goals.

This role emphasizes teamwork, strong communication, and a friendly approach to diverse communities.