Member Engagement Lead — Build Community & Wellness

Seattle YMCA; Sammamish (WA); On-site; USD 30,000 - 33,000; Part time

Benefits offered by this job

YMCA membership

Medical insurance

Dental insurance

Vision insurance

Life insurance

Retirement plan

Paid time off

Mental health resources

Discounts on programs

Job summary

Seattle YMCA in Sammamish, WA is hiring for the Lead Member Engagement Representative. This on-site role delivers exceptional member service, builds strong relationships, and guides members to programs and enrollment while supporting daily facility operations.

Responsibilities include member interviews, processing applications, mentoring the Member Engagement team, ensuring safety and cleanliness, and upholding facility policies.

Qualifications

• One or more years of relevant work experience (sales, retail, reception, customer service, etc.).
• High school diploma or equivalent.
• Exceptional customer service skills, responding to multiple questions via phone, email and in person.
• Strong computer skills and experience working with and database software and word processing.
• Knowledge of standard office equipment, such as fax machines, copiers and phone systems.

Responsibilities

• Develops positive relationships with members and participants and provides motivational support and guidance focusing on the needs of the member.
• Conducts membership interviews, enrolls new members and processes member applications, including performing data entry.
• Assists members and participants with program registration, answers inquiries, including member concerns and provides information on YMCA membership and programs. Refers members as appropriate to programs and/or staff based on member goals/interests.
• Balances and completes reports for financial transactions.
• Provides guidance/mentoring to Member Engagement team as needed.
• Circulates throughout the building to ensure safety and welfare of users and security of building.
• May lead or assist with Personalized Wellness Plans, YMCA Healthy Living programs and equipment orientations.
• Monitors, reports and addresses mechanical problems as specified or that surface during assigned hours. If deemed necessary, is responsible for making a decision on building closure.
• May act as manager on duty if assigned.
• Provides guidance and support for assigned at-risk members and accurately maintains related records.
• Conducts follow up on prospects who have not joined, as assigned.
• Follow-ups on new member survey feedback, as assigned.
• May assist with other membership or program related reporting / follow-up as assigned.
• Encourages member involvement and identifies potential volunteers and assists with Annual Campaign.
• Attends staff meetings and trainings as required.
• Other duties as assigned.

Skills

Customer service

Phone/email/in-person support

Strong computer skills

Office equipment knowledge

Education

High school diploma or equivalent

Tools

Database software

Word processing

Fax machines

Copiers

Phone systems

Job description

Seattle YMCA in Sammamish, WA is hiring for the Lead Member Engagement Representative. This on-site role delivers exceptional member service, builds strong relationships, and guides members to programs and enrollment while supporting daily facility operations.

Responsibilities include member interviews, processing applications, mentoring the Member Engagement team, ensuring safety and cleanliness, and upholding facility policies.