Member Contact Center Associate — Service & Solutions

Nuvision Federal Credit Union; Alaska; Remote; USD 30,000 - 44,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Flexible Spending Account

401(k) Matching

Paid Time Off

Training Provided

Tuition Reimbursement

Job summary

Nuvision Federal Credit Union is seeking a Member Contact Center Representative I in Alaska. The role emphasizes delivering exceptional member service across phone, email, and web channels, handling deposits and loans, and supporting online banking, with a focus on a positive member experience and confidential handling of member information.

Typical responsibilities include opening new accounts, processing transactions, cross-selling products, and maintaining compliance.

Qualifications

• 1 year retail experience with a proven track record in meeting and/or exceeding service and sales goals.
• Basic understanding of financial products and services.
• Professional verbal skills and etiquette.
• Proficient computer skills including Word, Outlook and Excel.

Responsibilities

• Provide efficient and timely service to members via phone and other channels.
• Identify member needs, offer solutions, and follow up on transactions.
• Recommend additional products and services when appropriate.
• Process new member accounts and routine maintenance.

Skills

Customer service

Microsoft Office

Phone etiquette

Active listening

Problem solving

Education

High School diploma

Tools

Windows

Email systems

Job description

Nuvision Federal Credit Union is seeking a Member Contact Center Representative I in Alaska. The role emphasizes delivering exceptional member service across phone, email, and web channels, handling deposits and loans, and supporting online banking, with a focus on a positive member experience and confidential handling of member information.

Typical responsibilities include opening new accounts, processing transactions, cross-selling products, and maintaining compliance.