Member Concierge: Luxury Experience Specialist

Hammer and Nails; Greenwich (CT); On-site; USD 25,000 - 30,000; Full time

Job summary

Hammer & Nails in Greenwich, CT seeks a full-time Member Concierge to welcome guests, manage check-in and check-out, and ensure a smooth, high-touch experience from arrival to departure.

Responsibilities include answering phones, scheduling and modifying reservations, handling membership inquiries, assisting with payments and basic admin tasks, and coordinating with service providers to confirm appointment details.

Qualifications

• Customer service skills to provide personalized, attentive support to members and guests.
• Reservations and receptionist duties experience to manage bookings, phone calls, and front desk operations efficiently.
• Strong communication abilities to interact clearly and professionally with clients and team members.
• Prior experience in hospitality, spa, salon, or luxury service environments is beneficial.
• Comfort with basic computer systems and scheduling software; ability to learn new tools quickly.
• Reliable, punctual, and able to work a consistent full-time schedule, including evenings or weekends as needed.
• Professional demeanor, polished appearance, and commitment to a welcoming, inclusive environment for all clients.

Responsibilities

• Welcome members and guests; manage check-in and check-out smoothly.
• Answer phones, schedule and modify reservations, and handle membership inquiries.
• Assist with payments and basic administrative tasks.
• Coordinate with service providers to confirm appointment details and keep reception area organized.
• Promote memberships and special offers, respond to questions, and resolve minor issues professionally.

Skills

Customer service

Reservations

Communication

Hospitality

Tech savvy

Reliability

Availability

Job description

Hammer & Nails in Greenwich, CT seeks a full-time Member Concierge to welcome guests, manage check-in and check-out, and ensure a smooth, high-touch experience from arrival to departure.

Responsibilities include answering phones, scheduling and modifying reservations, handling membership inquiries, assisting with payments and basic admin tasks, and coordinating with service providers to confirm appointment details.