Member Concierge

Hammer and Nails; Greenwich (CT); On-site; USD 25,000 - 30,000; Full time

Job summary

Hammer & Nails in Greenwich, CT seeks a full-time Member Concierge to welcome guests, manage check-in and check-out, and ensure a smooth, high-touch experience from arrival to departure.

Responsibilities include answering phones, scheduling and modifying reservations, handling membership inquiries, assisting with payments and basic admin tasks, and coordinating with service providers to confirm appointment details.

Qualifications

• Customer service skills to provide personalized, attentive support to members and guests.
• Reservations and receptionist duties experience to manage bookings, phone calls, and front desk operations efficiently.
• Strong communication abilities to interact clearly and professionally with clients and team members.
• Prior experience in hospitality, spa, salon, or luxury service environments is beneficial.
• Comfort with basic computer systems and scheduling software; ability to learn new tools quickly.
• Reliable, punctual, and able to work a consistent full-time schedule, including evenings or weekends as needed.
• Professional demeanor, polished appearance, and commitment to a welcoming, inclusive environment for all clients.

Responsibilities

• Welcome members and guests; manage check-in and check-out smoothly.
• Answer phones, schedule and modify reservations, and handle membership inquiries.
• Assist with payments and basic administrative tasks.
• Coordinate with service providers to confirm appointment details and keep reception area organized.
• Promote memberships and special offers, respond to questions, and resolve minor issues professionally.

Skills

Customer service

Reservations

Communication

Hospitality

Tech savvy

Reliability

Availability

Job description

Company Description

Hammer & Nails is a premium grooming concept focused on delivering an elevated, membership-based experience for its guests. The company offers specialized services in a relaxed, upscale environment designed to make clients feel comfortable and well cared for. Hammer & Nails values professionalism, hospitality, and a commitment to consistently high-quality service.

Role Description

The Member Concierge is a full-time, on-site role based in Greenwich, CT, responsible for welcoming members and guests, managing check-in and check-out, and ensuring a smooth, high-touch experience from arrival to departure. Day-to-day responsibilities include answering phones, scheduling and modifying reservations, handling membership inquiries, and assisting with payments and basic administrative tasks. The Member Concierge coordinates with service providers to confirm appointment details, maintain an organized reception area, and proactively address member needs and preferences. The role also involves promoting memberships and special offers, responding to questions about services, and resolving minor issues or concerns in a professional, courteous manner. This position requires consistent in-person presence, reliability, and a strong focus on hospitality and customer satisfaction.

Qualifications

• Customer service skills to provide personalized, attentive support to members and guests.


• Reservations and receptionist duties experience to manage bookings, phone calls, and front desk operations efficiently.


• Strong communication abilities to interact clearly and professionally with clients and team members.


• Prior experience in hospitality, spa, salon, or luxury service environments is beneficial.


• Comfort with basic computer systems and scheduling software; ability to learn new tools quickly.


• Reliable, punctual, and able to work a consistent full-time schedule, including evenings or weekends as needed.


• Professional demeanor, polished appearance, and commitment to a welcoming, inclusive environment for all clients.