Client Services/Sales Associate

HAMMER AND NAILS southbay; El Segundo (CA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Company parties

Employee discounts

Flexible schedule

Free uniforms

Training & development

Job summary

HAMMER AND NAILS southbay is seeking a Sales Associate to drive revenue through memberships, gift cards, and product sales in a fast-paced grooming concept focused on men’s hair, hand, and foot care. You will upsell services, schedule client appointments, and provide a friendly, energetic welcome to every guest.

Success hinges on strong sales ability, excellent customer service, and the ability to guide clients to service options while maintaining a smooth check-out process.

Qualifications

• Strong sales background with memberships.
• Excellent customer service and communication skills.
• Familiarity with the POS system (Zenoti) is a plus.
• Ability to build rapport with clients and negotiate effectively.
• Deadline- and detail-oriented with strong organizational skills.

Responsibilities

• Sell memberships, gift cards, and retail products.
• Upsell services to increase revenue.
• Schedule appointments and manage bookings via POS system.
• Provide exceptional customer service in person and over the phone.
• Address client concerns and communicate shop policies clearly.
• Maintain cleanliness and assist staff as needed.
• Assist in inventory management of beverages and supplies.

Skills

Membership sales

Strong sales

Customer service

POS experience

Negotiation skills

Detail-oriented

Tools

Zenoti POS

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Employee discounts
• Flexible schedule
• Free uniforms
• Training & development

Must be HIGHLY ENERGETIC and FRIENDLY! Come join our amazing team.

Hammer & Nails is the newest and most unique concept in the grooming industry with a core focus on hair, hand, and foot care for men. We are seeking a Sales Associate to join our team in Southbay, responsible for achieving sales revenue through membership sales, gift card sales, products, and services.

Duties include:

• Sales: Memberships, Gift Cards and Products.
• Upselling services.
• Working with our Point of Sale system (POS) Scheduling client services, ability to increase booking by recommending other services at the time of booking.
• Offering a friendly welcome to all clients and facilitating a smooth transition between their arrival, service, and check out.
• Accomplishing sales goals by leading our clients to the service options that best meet their needs.
• Providing assistance to the Owners, Shop Manager, and Staff.
• Operations support includes duties such as folding towels, assisting our clients with their drink request, laundry, cleaning, etc.

Essential Functions:

• Promote and sell memberships, retail products, and gift cards.
• Interfacing with POS for scheduling appointments.
• Manage daily appointments as necessary.
• Provide Exceptional customer service in person and over the phone.
• Able to address Client conflict resolution.
• Communicate to clients shop policies, services, and pricing.
• Establish and maintain a positive working relationship with shop personnel.
• Manage beverage and associated supplies inventory.
• Provide shop tours as necessary or requested.
• Prepare guest records for treatments.
• Ensure shop opening and closing procedures are followed.
• Assist in maintaining cleanliness around the shop, (laundry, towel folding, general cleaning, etc).

Qualifications:

• Strong Sales background. Membership sales experience is a plus.
• Friendly and customer service-savvy.
• Familiarity with the Point of Sale System (Zenoti is a plus).
• Ability to build rapport with clients.
• Strong negotiation skills.
• Deadline and detail-oriented.