Member Care & Solutions Rep I

Nuvision Federal Credit Union; Hydaburg (AK); Remote; USD 30.000 - 44.000; Vollzeit

Benefits dieser Stelle

Medical

Dental

Vision

Life Insurance

Flexible Spending Account

401(k) Matching

Paid Time Off

Training Provided

Tuition Reimbursement

Zusammenfassung

Nuvision Federal Credit Union in Alaska is seeking a skilled Member Contact Center Representative I to deliver exceptional service via phone, email, and online channels. You will handle deposits, withdrawals, loan payments, and basic online banking support while upholding confidentiality and our core values.

The role focuses on conversations that matter with members, cross-selling appropriate products, and maintaining a steady queue with a consistent schedule.

Qualifikationen

• Experience in delivering quality member service and handling multiple channels.
• Strong verbal and written communication with professional etiquette.
• Proficiency with basic Microsoft Office applications and online tools.

Aufgaben

• Provide efficient and timely member service via phone, email, and other channels.
• Identify member needs, offer solutions, and follow up on transactions.
• Suggest additional products and services based on conversations with members.
• Open new member accounts and perform routine maintenance.
• Protect confidentiality and ensure accuracy in handling member information.
• Adhere to training and compliance requirements.

Kenntnisse

Customer service

Communication skills

Listening skills

Team player

Attention to detail

Ausbildung

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Remote signing

Webcams

Jobbeschreibung

Nuvision Federal Credit Union in Alaska is seeking a skilled Member Contact Center Representative I to deliver exceptional service via phone, email, and online channels. You will handle deposits, withdrawals, loan payments, and basic online banking support while upholding confidentiality and our core values.

The role focuses on conversations that matter with members, cross-selling appropriate products, and maintaining a steady queue with a consistent schedule.