Member Care Center Rep I — Service & Solutions

Nuvision Federal Credit Union; Alaska; Remote; USD 30,000 - 44,000; Full time

Benefits offered by this job

Sign-on bonus

Medical

Dental

Vision

Life Insurance

Flexible Spending Account

401(k) Matching

Paid Time Off

Training Provided

Tuition Reimbursement

Job summary

Nuvision Federal Credit Union in Alaska is seeking a Member Contact Center Representative I to deliver exceptional service across phone, email, web, and mail channels. You will process deposits, withdrawals, and basic online banking support while upholding confidentiality and accuracy.

The role emphasizes the member experience, cross-selling opportunities, and teamwork within the credit union’s values of unity, informativeness, approachability, caring, and transparency.

Qualifications

• 1 year retail experience with a proven track record in meeting and or exceeding service and sales goals.
• Basic understanding of financial products and services
• Professional verbal skills and etiquette
• Competent computer knowledge and proficiency in Microsoft applications (Word, Outlook and Excel), remote signing and ability to work and operate a webcam
• Excellent follow up
• Strong interpersonal skills with the ability to effectively listen, understand, and anticipate member needs
• Excellent Written skills (Email) – Grammar and Spelling
• Member service and organizational skills
• Work well with other departments – Team player
• Genuine interest in helping members through Conversations that Matter and have an empathetic and caring nature
• Willingness to make a difference
• Personable and professional

Responsibilities

• Responsible for providing efficient and timely service to the membership via phone, mail, facsimile, as applicable.
• Provides basic member service transactions, with quality and accuracy.
• Consults with members.
• Identifies needs, offers solutions, and follows up on any pending transactions.
• Holds conversations that matter with members either in person or over the phone.
• Recommends other products and services such as ancillary products as appropriate from having conversations that matter with members.
• Performs various duties including but not limited to: Opening all new Member Accounts; Savings, Checking, Money Market, Trust, Certificates, and IRA. Completes all appropriate forms such as Account Cards, Certificate Application and Agreement, Trust Application and Agreement, and Certificate of Trust.
• Recommends other products and services as appropriate from having conversations that matter with members.
• Performs a wide variety of account maintenance including but not limited to changes of address, name changes, adding/updating account set up, adding/updating joint owners, adding/updating beneficiaries, closing accounts, processing deceased accounts and notary services.
• Identifies and reports any suspicious behavior or suspected fraud activity.
• Completes all required training and compliance modules.
• Treats all co-workers and members with respect.
• Supports and participates in continuous improvement activities.
• Represents the Credit Union in a positive and professional manner.
• Maintains member and other sensitive information with confidentiality.
• Other related duties as assigned.

Skills

Customer service

Communication skills

Listening skills

Problem solving

Team player

MS Word

Outlook

Education

High School Diploma or equivalent

Tools

MS Word

Outlook

Excel

Remote signing

Webcam

Job description

Nuvision Federal Credit Union in Alaska is seeking a Member Contact Center Representative I to deliver exceptional service across phone, email, web, and mail channels. You will process deposits, withdrawals, and basic online banking support while upholding confidentiality and accuracy.

The role emphasizes the member experience, cross-selling opportunities, and teamwork within the credit union’s values of unity, informativeness, approachability, caring, and transparency.