Member Banking Specialist – Loans & Accounts

Y-12 Federal Credit Union; Knoxville (TN); Hybrid; USD 32,000 - 46,000; Full time

Job summary

Y-12 Federal Credit Union in Knoxville, TN is seeking a member service-focused professional to support branch operations and processing of consumer loans. You will assist with accounts, advise members, and ensure accuracy in transactions while meeting daily performance goals.

The role involves cash handling, cross-selling, and maintaining compliance with credit union procedures. A strong emphasis on customer service and teamwork is required for success in this busy branch environment.

Qualifications

• High school education or GED.
• One year to three years of similar or related experience.

Responsibilities

• Assist branch in meeting performance standards monthly.
• Interview members and process applications for all consumer loans following compliance guidelines.
• Conduct member account functions including new services, counseling, and cross-selling products.
• Assist members with opening/closing accounts and resolving questions within authority.
• Receive, inspect and verify cash and negotiable instruments; balance daily transactions.
• Maintain regular and predictable attendance.
• Perform additional duties as assigned by the manager.

Skills

Customer service

Attention to detail

Communication

Cash handling

Education

GED or better

High School or better

Job description

Y-12 Federal Credit Union in Knoxville, TN is seeking a member service-focused professional to support branch operations and processing of consumer loans. You will assist with accounts, advise members, and ensure accuracy in transactions while meeting daily performance goals.

The role involves cash handling, cross-selling, and maintaining compliance with credit union procedures. A strong emphasis on customer service and teamwork is required for success in this busy branch environment.