Banking Services & Accounts Specialist

CEN; Knoxville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

CEN in Knoxville, TN seeks a Customer Service Representative I to retain relationships and open deposit accounts in line with branch goals. You’ll promote and cross-sell bank products and services to meet sales targets.

Responsibilities include opening new accounts, handling teller duties when needed, resolving customer issues, and assisting with loan origination as needed. Strong communication, math, and problem-solving are essential in this role; basic compliance training is required.

Qualifications

• High school diploma or GED is required.
• Experience in banking or customer service preferred.
• Strong communication and interpersonal skills.
• Ability to cross-sell and upsell products.
• Attention to accuracy and compliance awareness.

Responsibilities

• Open new deposit accounts (checking, savings, CDs, IRAs).
• Process teller duties and support branch operations.
• Assess customer needs and cross-sell appropriate products.
• Assist with loan origination and processing as needed.
• Resolve customer inquiries and concerns promptly.
• Refer business to subsidiaries when appropriate.
• Maintain documentation and ensure compliance training.

Skills

Customer service

Communication skills

Cross-selling

Cash handling

Mathematical skills

Problem solving

Education

High School Diploma

Tools

Spreadsheet

Job description

CEN in Knoxville, TN seeks a Customer Service Representative I to retain relationships and open deposit accounts in line with branch goals. You’ll promote and cross-sell bank products and services to meet sales targets.

Responsibilities include opening new accounts, handling teller duties when needed, resolving customer issues, and assisting with loan origination as needed. Strong communication, math, and problem-solving are essential in this role; basic compliance training is required.