Member Services & Loan Specialist

Ascend Federal Credit Union; Nashville (TN); On-site; USD 34,000 - 42,000; Full time

Job summary

Ascend Federal Credit Union in Nashville, TN seeks a friendly Teller/Member Service professional to provide high-quality service, open accounts, process deposits and loans, and support members with automated banking tools. You will help individuals and businesses with diverse financial needs.

Role emphasizes accurate cash handling, cross-selling products, and delivering an exceptional member experience in a fast-paced branch environment. Training and opportunities for growth are available.

Qualifications

• High School Diploma or equivalent is required.
• Associate's Degree or specialized financial services training is preferred.
• Obtain the Certified Credit Union Financial Counselor (CCUFC) designation by passing the CUNA Financial Certification Program (FICEP) exam.

Responsibilities

• Provide consistent, courteous and personal service to members. Communicate with all AFCU members, employees and staff in a friendly, professional manner.
• Analyze member needs, match products/services to maximize member relationships with the credit union with an effort to increase member wealth, knowledge and financial stewardship.
• Open consumer account types, youth, certificates, IRAs, Coverdell, HSAs, etc., originating and processing consumer loans, and assisting members with other requests.
• Demonstrate the use of automated services (ITM orientation, Online Banking, Bill Pay) to acquaint members with online features.
• Open new accounts and update existing accounts, process direct deposits and transfers.

Skills

Customer service

Cash handling

Interpersonal skills

Communication

Multitasking

Education

High School Diploma

Associate's degree

CCUFC designation

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

IRA Service Center Software

Job description

Ascend Federal Credit Union in Nashville, TN seeks a friendly Teller/Member Service professional to provide high-quality service, open accounts, process deposits and loans, and support members with automated banking tools. You will help individuals and businesses with diverse financial needs.

Role emphasizes accurate cash handling, cross-selling products, and delivering an exceptional member experience in a fast-paced branch environment. Training and opportunities for growth are available.