Member Support & Transactions Specialist

Y-12 Credit Union; Knoxville (TN); On-site; USD 17,000 - 30,000; Full time

Job summary

Y-12 Credit Union in Knoxville is seeking a teller/customer service Associate to handle member transactions and provide support via phone, email, and chat. Starting wage is $17.00 per hour. The role emphasizes accuracy, customer care, and adherence to policies.

The position requires 1–2 years of related experience and a high school diploma or GED. Shifts and a fast-paced environment are expected as part of daily operations.

Qualifications

• One year to two years of similar or related experience.
• A high school education or GED.

Responsibilities

• Process member financial transactions via PTMs (deposits, withdrawals, loans, transfers, checks).
• Assist members via phone, email, and chat about products and services.
• Maintain transactional accuracy and information.
• Perform basic card maintenance and status updates.

Skills

Cash handling

Customer service

Communication

Multitasking

Education

High school diploma or GED

1–2 years related experience

Tools

Synergy

PTM systems

Job description

Y-12 Credit Union in Knoxville is seeking a teller/customer service Associate to handle member transactions and provide support via phone, email, and chat. Starting wage is $17.00 per hour. The role emphasizes accuracy, customer care, and adherence to policies.

The position requires 1–2 years of related experience and a high school diploma or GED. Shifts and a fast-paced environment are expected as part of daily operations.