Part-Time Card Services Specialist: Fraud & Support

Y 12 Credit Union; Knoxville (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Y 12 Credit Union in Knoxville, TN seeks a Card Services Specialist to guide members through fraud concerns, disputes, and questions about card transactions. You’ll protect accounts, resolve complex issues, and deliver trusted service during every interaction.

You will analyze card activity, assist with digital wallet questions, tokenization, and card controls, and partner with frontline teams to ensure timely, clear communications and accurate records.

Qualifications

• Experience analyzing card transactions and resolving complex issues.
• Experience investigating fraud activity and handling disputes.
• Strong communication and decision-making skills.
• Knowledge of card processing regulations and security practices.

Responsibilities

• Investigate fraud activity and resolve disputes and chargebacks.
• Analyze complex card transactions to determine resolutions.
• Support members with card questions, digital wallet solutions, card controls, and tokenization.
• Coordinate with frontline teams and internal departments to resolve issues.
• Maintain accurate account records and ensure regulatory compliance.

Job description

Y 12 Credit Union in Knoxville, TN seeks a Card Services Specialist to guide members through fraud concerns, disputes, and questions about card transactions. You’ll protect accounts, resolve complex issues, and deliver trusted service during every interaction.

You will analyze card activity, assist with digital wallet questions, tokenization, and card controls, and partner with frontline teams to ensure timely, clear communications and accurate records.