MedTech Field Service Engineer (Bay Area, CA) | 2nd Shift

BD; San Francisco (CA); On-site; USD 39,000 - 62,000; Full time

Job summary

BD is seeking a Field Service Engineer I to provide remote and on-site technical support for BD automated dispensing systems across the assigned region, including DoD and DHA facilities. You will troubleshoot, repair, and maintain proprietary hardware and software while ensuring regulatory compliance and strong customer relationships.

Responsibilities include preventive maintenance, installations, and documenting service activities.

Qualifications

• 1-3 years hardware, software, and IT support experience.
• May be required to meet eligibility for government facilities (CAC).
• Proficiency with Windows OS, networking, and diagnostic tools.

Responsibilities

• Provide remote and on-site technical support for BD automated dispensing systems.
• Respond to and resolve work orders within service-level expectations.
• Diagnose and repair hardware and software components.
• Perform preventive maintenance and installations.
• Document service activities and time logs.

Skills

Remote support

On-site support

Troubleshooting

Customer communication

Documentation

Education

Associate degree

Job description

BD is seeking a Field Service Engineer I to provide remote and on-site technical support for BD automated dispensing systems across the assigned region, including DoD and DHA facilities. You will troubleshoot, repair, and maintain proprietary hardware and software while ensuring regulatory compliance and strong customer relationships.

Responsibilities include preventive maintenance, installations, and documenting service activities.