MedTech Field Service Engineer – Remote & On-Site (OC/LA)

BD; Brea (CA); On-site; USD 39,000 - 62,000; Full time

Job summary

BD in USA CA - San Diego is seeking a Field Service Engineer I to provide remote and on-site support for BD automated dispensing systems across the region, including DoD facilities. This role focuses on troubleshooting, repairing, and maintaining proprietary hardware and software while ensuring regulatory compliance and strong customer relationships.

Responsibilities include preventive maintenance, installations, calibrations, and accurate service documentation.

Qualifications

• 1–3 years of combined hardware, software, and IT support experience.
• Eligibility for access to Local, State, and/or Federal facilities may be required.
• Strong troubleshooting, diagnostic, and problem-solving skills.
• Excellent communication, customer service, and documentation abilities.
• Ability to work independently, handle multiple priorities, and travel as required.
• Shift: 3 PM to midnight OR 4 PM – 1 AM with on-call time.

Responsibilities

• Provide remote and on-site technical support for automated dispensing systems.
• Respond to, evaluate, prioritize, and resolve work orders within SLAs.
• Diagnose and repair proprietary hardware and software components.
• Independently troubleshoot issues and escalate to senior staff when needed.
• Support accounts requiring CAC eligibility and maintain strong customer relationships.
• Execute preventive maintenance, installations, repairs, and calibrations.
• Document service activities, expenses, and time logs accurately.
• Collaborate with Sales and Implementation teams to support deployments.

Skills

Technical support

Troubleshooting

Customer communication

Hardware repair

Education

Associate degree

Tools

Windows OS

Job description

BD in USA CA - San Diego is seeking a Field Service Engineer I to provide remote and on-site support for BD automated dispensing systems across the region, including DoD facilities. This role focuses on troubleshooting, repairing, and maintaining proprietary hardware and software while ensuring regulatory compliance and strong customer relationships.

Responsibilities include preventive maintenance, installations, calibrations, and accurate service documentation.