Field Service Engineer – SoCal MedTech Automation

BD; Irvine (CA); On-site; USD 39,000 - 62,000; Full time

Job summary

BD is seeking a Field Service Engineer I to provide remote and on-site technical support for BD automated dispensing systems across the assigned region, including DHA/DoD facilities. You will troubleshoot, repair, and maintain hardware and software while ensuring regulatory compliance, service quality, and strong customer relationships.

The role requires 1–3 years of hardware, software, and IT support experience, ability to travel, and excellent communication.

Qualifications

• 1–3 years of hardware, software, and IT support experience.
• May be required to meet eligibility requirements for access to Local, State, and/or Federal facilities.
• Strong troubleshooting, diagnostic, and problem-solving skills.
• Excellent communication, customer service, and documentation abilities.

Responsibilities

• Provide remote and on-site technical support for BD automated dispensing systems.
• Respond to, evaluate, prioritize, and resolve work orders within SLAs.
• Diagnose and repair proprietary hardware and software components.
• Independently troubleshoot complex issues and escalate when needed.
• Support government accounts requiring CAC eligibility.

Skills

Technical support

Customer communication

Troubleshooting

Documentation

Travel

Education

Associate degree in related field

Tools

Windows OS

Networking

Diagnostic instruments

BD software

Job description

BD is seeking a Field Service Engineer I to provide remote and on-site technical support for BD automated dispensing systems across the assigned region, including DHA/DoD facilities. You will troubleshoot, repair, and maintain hardware and software while ensuring regulatory compliance, service quality, and strong customer relationships.

The role requires 1–3 years of hardware, software, and IT support experience, ability to travel, and excellent communication.