MedTech Field Service Engineer – Onsite & Remote

BD

California (MO)

On-site

USD 39,000 - 62,000

Full time

39 hours ago

Be an early applicant

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Job summary

BD is seeking a Field Service Engineer I to provide remote and on-site technical support for BD automated dispensing systems across the specified region, including DoD and DHA facilities. The role focuses on troubleshooting, repairing, and maintaining proprietary hardware and software while ensuring regulatory compliance and strong customer relationships.

Responsibilities include preventive maintenance, installations, and calibrations, along with documenting activities and supporting deployments

Qualifications

1–3 years of hardware, software, and IT support experience with both proprietary and standard applications.
Associate degree or 3+ years field service/tech support experience.
Proficiency with Windows OS, networking, and diagnostic instruments.

Responsibilities

Provide remote and on-site technical support for BD automated dispensing systems across the assigned region.
Respond to, evaluate, prioritize, and resolve work orders within service-level expectations.
Diagnose and repair proprietary hardware and software components with full case ownership.
Independently troubleshoot complex issues and escalate to Senior or Lead FSEs as needed.
Support government accounts requiring CAC eligibility.