MedTech Field Service Engineer — On-Site, 2nd Shift

BD; Ventura (CA); On-site; USD 39,000 - 62,000; Full time

Job summary

BD in USA, San Diego, CA, is seeking a Field Service Engineer 1 to provide remote and on-site support for automated dispensing systems, including government accounts requiring CAC eligibility. The role focuses on troubleshooting, installations, preventive maintenance, and accurate service documentation.

You will travel as needed, work the 2nd shift (4pm–12am) or 3pm–midnight, and collaborate with Sales and Implementation teams to ensure reliable operations and a positive customer experience.

Qualifications

• 1–3 years of combined hardware, software, and IT support experience with both proprietary and standard applications.
• May be required to meet eligibility requirements for access to Local, State, and/or Federal facilities, which may include background investigations and obtaining required identification credentials or security badges
• Strong troubleshooting, diagnostic, and problem-solving skills.

Responsibilities

• Provide remote and on-site technical support for automated dispensing systems.
• Respond to, evaluate, prioritize, and resolve work orders within service-level expectations.
• Diagnose and repair proprietary hardware and software components with full case ownership.
• Independently troubleshoot complex issues and elevate to Senior or Lead FSEs as needed.
• Support government accounts requiring eligibility for a CAC.

Skills

Technical support

Field service

Diagnostics

Customer communication

Documentation

Travel readiness

Windows OS

Education

Associate degree or 3+ years experience

Tools

CompTIA A+ Certification

Diagnostic instruments

Networking

Windows OS

Job description

BD in USA, San Diego, CA, is seeking a Field Service Engineer 1 to provide remote and on-site support for automated dispensing systems, including government accounts requiring CAC eligibility. The role focuses on troubleshooting, installations, preventive maintenance, and accurate service documentation.

You will travel as needed, work the 2nd shift (4pm–12am) or 3pm–midnight, and collaborate with Sales and Implementation teams to ensure reliable operations and a positive customer experience.