Medicare EAP Worklife Analyst

CVS Health Corporation; Town of Texas (WI); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Medicare EAP Worklife Analyst to provide essential community resource education and referrals. This fully remote position allows you to work from anywhere in the continental U.S., offering a chance to make a real difference in people's lives. You'll engage with clients to assess their needs, provide valuable referrals, and document interactions systematically. The role demands excellent communication skills and a background in social work or related fields. Join a team that values compassion and connection in health solutions while enjoying comprehensive benefits and a supportive work environment.

Benefits

Medical Benefits

401(k)

Employee Stock Purchase Plan

Wellness Programs

Paid Time Off

Flexible Schedules

Qualifications

• 1+ years of experience educating individuals on community resources.
• Experience in social work or case management is required.

Responsibilities

• Assess resource needs and propose options for clients.
• Provide referrals and educate individuals on resource utilization.

Skills

Community Resource Education

Referral Services

Needs Assessment

Communication Skills

Spanish Proficiency

Education

Bachelor’s degree in Social Work

Master’s degree in Social Work

Tools

MS Office

Job description

Medicare EAP Worklife Analyst page is loaded

Medicare EAP Worklife Analyst

Apply remote type Remote locations TX - Work from home time type Full time posted on Posted 2 Days Ago time left to apply End Date: June 30, 2025 (30+ days left to apply) job requisition id R0393165

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

** Fully Remote ANYWHERE within the continental U.S. ***

Training hours 9 - 5:30 EST or CST

Work hours after training 10 - 6:30 pm EST

The WorkLife Consultant (WLC) is part of the WorkLife Team and provides education about community resources, resource needs assessment, and community and/or national referrals to customers for needs including childcare, elder/adult care, and basic needs. The WLC offers Worklife consultation and informational services to members and plan sponsors, frequently handling requests related to emergency financial, housing, childcare, elder care, and health needs.

Responsibilities include:

• Assess resource needs, propose options, and research potential community service providers.
• Provide resource referrals and educate individuals on resource utilization.
• Document member interactions and research outcomes systematically.
• Work in inbound and outbound call center environments, including outbound research calls and administrative tasks.
• Additional duties may include staffing an online chat platform.

Minimum Qualifications:

• At least 1 year of experience educating individuals/families on community resources and making referrals (e.g., elder care, food assistance, housing).
• At least 1 year working with elderly and/or adults with disabilities, including needs assessments and referrals.
• At least 1 year in social work, social services, or case management, involving intake, assessments, referrals, or discharge planning.
• Experience conducting resource needs assessments (e.g., eldercare, housing, childcare).
• Reliable high-speed internet (minimum 25mbps/3mbps), hardwired into your modem, not Wi-Fi.

Preferred Qualifications:

• Spanish language proficiency.
• Experience in a call center environment.
• Proficiency in MS Office applications.
• Experience with diverse populations.
• Excellent written and verbal communication skills.

Education:

• Bachelor’s degree in Social Work or related social services/health field required.
• Master’s degree in Social Work preferred.

Additional Information:

• Anticipated weekly hours: 40
• Time type: Full-time
• Pay range: $21.10 - $44.99 per hour, dependent on experience and other factors.

CVS Health offers comprehensive benefits, including medical, 401(k), employee stock purchase plan, wellness programs, paid time off, flexible schedules, and more. For details, visit https://jobs.cvshealth.com/us/en/benefits

The application window closes on 06/30/2025. Qualified applicants with arrest or conviction records will be considered per legal requirements.