Medicare EAP Worklife Analyst

Hispanic Alliance for Career Enhancement; Augusta (ME); Remote; USD 60,000 - 80,000; Full time

Job summary

A forward-thinking organization is seeking a dedicated WorkLife Consultant to join their remote team. In this role, you'll provide vital education and resources to individuals and families, helping them navigate community services related to childcare, elder care, and more. With a focus on compassion and connection, you will assess needs and offer tailored referrals, all while working in a supportive call center environment. This position offers a full-time schedule with competitive pay and a range of benefits, making it an excellent opportunity for those passionate about making a difference in people's lives.

Benefits

Medical Benefits

401(k) Plan

Stock Purchase Plan

Wellness Programs

Paid Time Off

Flexible Schedules

Qualifications

• 1+ year experience in educating families on community resources.
• Experience in social work or related fields required.

Responsibilities

• Assess resource needs and provide referrals for various situations.
• Document member interactions accurately in the system.

Skills

Community Resource Education

Needs Assessments

Referral Services

Social Work Experience

Communication Skills

Education

Bachelor's degree in Social Work

Master's degree in Social Work

Tools

MS Office

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues — caring for people where, when, and how they choose in a way that is more connected, more convenient, and more compassionate. We do it all with heart, each and every day.

Position Summary

Fully Remote ANYWHERE within the continental U.S.

Training hours: 9 - 5:30 EST or CST

Work hours after training: 10 - 6:30 pm EST

The WorkLife Consultant (WLC) is part of the WorkLife Team, providing education about community resources, needs assessments, and referrals for various customer needs including childcare, elder/adult care, and basic needs. The WLC offers consultation and informational services to members and plan sponsors, handling requests related to emergency financial aid, housing, childcare, elder care, and health needs.

Additional Responsibilities

1. Assess resource needs, propose options, and research/screen community service providers.
2. Provide resource referrals and educate individuals on resource utilization for various life and work situations.
3. Document member interactions and research in the system accurately.
4. Work in an inbound and outbound call center environment, including outbound calls and research.
5. Handle administrative or customer service calls as needed.
6. Participate in staffing an online chat platform as required.

Required Qualifications

• At least 1 year of experience educating individuals/families on community resources and making referrals.
• At least 1 year of experience working with elderly or adults with disabilities, including needs assessments and referrals.
• At least 1 year of experience in social work, social services, case management, or related fields.
• Experience conducting resource needs assessments (eldercare, housing, childcare, etc.).
• Reliable internet with minimum 25 Mbps download and 3 Mbps upload, wired connection preferred.

Preferred Qualifications

• Spanish speaking ability.
• Experience in a call center environment.
• Proficiency in MS Office applications.
• Experience working with diverse populations.
• Excellent written and verbal communication skills.

Education

• Bachelor's degree in Social Work or related health/social services field required.
• Master's degree in Social Work preferred.

Additional Details

Weekly hours: 40

Time type: Full time

Pay range: $21.10 - $44.99 per hour, depending on experience and other factors.

Benefits include medical, 401(k), stock purchase plan, wellness programs, paid time off, flexible schedules, and more. For details, visit https://jobs.cvshealth.com/us/en/benefits.

Application deadline: 06/30/2025

Qualified applicants will be considered in accordance with applicable laws regarding criminal records.