Medicare EAP Worklife Analyst

Hispanic Alliance for Career Enhancement; Austin (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking organization committed to transforming health care as a WorkLife Consultant. In this fully remote role, you'll provide essential education and referrals for community resources, helping individuals navigate their needs from childcare to elder care. This position offers a dynamic work environment where you can make a meaningful impact on people's lives. With a focus on compassionate service and community support, you'll play a vital role in connecting clients with the resources they need. If you're passionate about social work and community engagement, this opportunity is perfect for you.

Benefits

Medical Plans

401(k)

Employee Stock Purchase

Wellness Programs

Paid Time Off

Flexible Schedules

Qualifications

• 1+ years of experience in educating families on community resources.
• Experience with elderly or adults with disabilities required.

Responsibilities

• Assess resource needs and propose options for clients.
• Document interactions and research outcomes accurately.

Skills

Community Resource Education

Needs Assessment

Referral Services

Communication Skills

Education

Bachelor's degree in Social Work

Master's degree in Social Work

Tools

MS Office

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues — caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Position Summary

Fully Remote ANYWHERE within the continental U.S.

Training hours: 9 - 5:30 EST or CST

Work hours after training: 10 - 6:30 pm EST

Role Description

The WorkLife Consultant (WLC) is part of the WorkLife Team, providing education about community resources, needs assessments, and referrals for various needs including childcare, elder/adult care, and basic needs. The WLC offers consultation and informational services to members and plan sponsors, primarily addressing emergency financial, housing, childcare, elder care, and health-related needs.

Responsibilities

1. Assess resource needs, propose options, and research potential community service providers.
2. Provide resource referrals and educate individuals on resource utilization for various life and work situations.
3. Document member interactions and research outcomes accurately in the system.
4. Work in an inbound and outbound call center environment, including outbound calls and research.
5. Handle administrative or customer service calls as needed.
6. Participate in staffing an online chat platform as assigned.

Minimum Qualifications

• At least 1 year of experience educating individuals/families on community resources and making referrals.
• At least 1 year of experience working with elderly or adults with disabilities, including needs assessments and referrals.
• At least 1 year in social work, social services, or related fields involving intake, assessments, and resource referrals.
• Experience conducting resource needs assessments (e.g., eldercare, housing, childcare).
• Reliable high-speed internet (minimum 25 Mbps download, 3 Mbps upload), wired connection preferred.

Preferred Qualifications

• Spanish language proficiency.
• Experience in a call center environment.
• Proficiency in MS Office applications.
• Experience with diverse populations.
• Strong written and verbal communication skills.

Education

• Bachelor's degree in Social Work or a related health/social field required.
• Master's degree in Social Work preferred.

Additional Details

Anticipated weekly hours: 40

Time type: Full-time

Pay range: $21.10 - $44.99 per hour, depending on experience and other factors.

Benefits include medical plans, 401(k), employee stock purchase, wellness programs, paid time off, flexible schedules, and more. For details, visit https://jobs.cvshealth.com/us/en/benefits.

Application deadline: 06/30/2025

Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws.