Medicare EAP Worklife Analyst

Hispanic Alliance for Career Enhancement; Carson City (NV); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated WorkLife Consultant to join their remote team. In this role, you'll provide essential support by educating individuals about community resources and conducting needs assessments. You'll work in a dynamic call center environment, assisting clients with various life and work situations. This is an opportunity to make a meaningful impact while enjoying a flexible work schedule and comprehensive benefits. If you have a passion for helping others and possess strong communication skills, this role is perfect for you!

Benefits

Medical Plans

401(k)

Employee Stock Purchase

Wellness Programs

Paid Time Off

Flexible Schedules

Qualifications

• 1+ year of experience in educating individuals on community resources.
• Experience in social work or related fields is required.

Responsibilities

• Assess resource needs and provide referrals to community service providers.
• Document member interactions and handle inbound/outbound calls.

Skills

Community Resource Education

Resource Needs Assessment

Social Work

Communication Skills

Spanish Speaking

Education

Bachelor's Degree in Social Work

Master's Degree in Social Work

Tools

MS Office

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues — caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Position Summary

Fully Remote ANYWHERE within the continental U.S.

Training hours: 9 - 5:30 EST or CST

Work hours after training: 10 - 6:30 pm EST

The WorkLife Consultant (WLC) is part of the WorkLife Team and provides education about community resources, resource needs assessment, and community and/or national referrals to a variety of customers for needs including childcare, elder/adult care, and basic/everyday needs. The WLC is responsible for providing Worklife consultation and informational services to members and plan sponsors. The most frequent requests are for emergency financial, housing, childcare/children with special needs, elder/adult care, and health-related needs.

Additional Responsibilities:

1. The WLC assesses resource needs, proposes options, and researches/screens potential community service providers to meet the assessed needs.
2. Provides resource referrals and educates individuals on how to use resources to handle various life and work situations.
3. Appropriately documents member interactions and research/case fulfillment in the system.
4. Works in an inbound and outbound call center environment, completing outbound calls and research.
5. Some calls may be administrative or customer service oriented.
6. Additional responsibilities may include staffing an online chat platform based on business needs.

Required Qualifications

• 1+ year of experience educating individuals/families on community resources and referring to such resources (e.g., elder care, food assistance, transportation, housing, rental assistance, support groups, human services).
• 1+ year working with elderly and/or adults with disabilities, including completing resource needs assessments and referrals.
• 1+ year in social work, social services, case management, or related fields (e.g., intake/assessments, discharge planning, advocacy).
• 1+ year conducting resource needs assessments (e.g., eldercare, rent/utility/housing, childcare).
• Must have access to broadband or fiber internet with minimum speed of 25mbps/3mbps, hard wired into the modem, not Wi-Fi.

Preferred Qualifications

• Spanish speaking
• 1+ year in a call center environment
• Excellent computer skills, including MS Office applications
• Experience working with diverse populations
• Strong written and verbal communication skills

Education

• Bachelor's degree in Social Work or related health/social services field required.
• Master's degree in Social Work preferred.

Additional Details

Anticipated weekly hours: 40

Time type: Full time

Pay range: $21.10 - $44.99 per hour, depending on experience, education, and location.

We offer comprehensive benefits, including medical plans, 401(k), employee stock purchase, wellness programs, paid time off, flexible schedules, and more.

Application deadline: 06/30/2025

For more information, visit CVS Health Benefits.