Medicare EAP Worklife Analyst

Hispanic Alliance for Career Enhancement; Montpelier (VT); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player seeks a dedicated WorkLife Consultant to join their remote team. In this role, you will provide essential education and referrals regarding community resources, addressing needs such as childcare and elder care. You will assess resource needs, educate individuals, and document interactions in a fast-paced call center environment. This position offers a fantastic opportunity to make a meaningful impact in people's lives while enjoying a flexible work schedule and comprehensive benefits. If you are passionate about helping others and have a background in social services, this role is perfect for you.

Benefits

Medical Plans

401(k)

Employee Stock Purchase Plan

Wellness Programs

Paid Time Off

Flexible Schedules

Family Leave

Qualifications

• 1+ years of experience in community resource education and referrals.
• Experience with elderly and adults with disabilities.

Responsibilities

• Provide education and referrals for community resources.
• Document member interactions accurately in the system.

Skills

Community Resource Education

Resource Needs Assessment

Social Work

Communication Skills

Call Center Experience

Education

Bachelor's degree in Social Work

Master's degree in Social Work

Tools

MS Office

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues—caring for people where, when, and how they choose in a way that is more connected, convenient, and compassionate. We do it all with heart, each and every day.

Position Summary

Fully Remote ANYWHERE within the continental U.S.

Training hours: 9 - 5:30 EST or CST

Work hours after training: 10 - 6:30 pm EST

The WorkLife Consultant (WLC) is part of the WorkLife Team and provides education about community resources, resource needs assessment, and community and/or national referrals to customers for needs including childcare, elder/adult care, and basic needs. The WLC delivers Worklife consultation and informational services to members and plan sponsors, primarily addressing emergency financial, housing, childcare, elder/adult care, and health-related needs.

Additional Responsibilities

• Assess resource needs, propose options, and research/screen potential community service providers.
• Provide resource referrals and educate individuals on utilizing resources for various life and work situations.
• Document member interactions and research/case fulfillment accurately in the system.
• Work in an inbound and outbound call center environment, including outbound calls and research.
• Handle administrative or customer service calls as needed.
• Additional duties may include staffing an online chat platform based on business needs.

Required Qualifications

• At least 1 year of experience educating individuals/families on community resources and making referrals.
• At least 1 year of experience working with elderly and/or adults with disabilities, including resource needs assessments and referrals.
• At least 1 year of experience in social work, social services, case management, or related fields.
• Experience conducting resource needs assessments (e.g., eldercare, housing, childcare).
• Access to broadband or fiber internet with a minimum speed of 25 Mbps download and 3 Mbps upload, wired directly to the modem.

Preferred Qualifications

• Spanish speaking skills.
• Experience working in a call center environment.
• Proficient in MS Office applications.
• Experience working with diverse populations.
• Strong written and verbal communication skills.

Education

• Bachelor's degree in Social Work or a related health/social services field required.
• Master's degree in Social Work preferred.

Additional Details

Anticipated weekly hours: 40

Time type: Full-time

Pay range: $21.10 - $44.99 per hour, dependent on experience, education, and other factors.

Our benefits include medical plans, 401(k), employee stock purchase plan, wellness programs, paid time off, flexible schedules, family leave, and more. For details, visit https://jobs.cvshealth.com/us/en/benefits.

Application deadline: 06/30/2025

Qualified applicants with arrest or conviction records will be considered per legal requirements.