Medicare EAP Worklife Analyst

Hispanic Alliance for Career Enhancement; Springfield (IL); Remote; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking organization dedicated to transforming health care by providing essential community resource education. As a WorkLife Consultant, you'll play a vital role in assisting individuals with their everyday needs, from childcare to elder care. This fully remote position offers a supportive environment where your expertise in social work and community resources will make a real difference. With comprehensive benefits and a focus on work-life balance, this is an exciting opportunity to contribute to meaningful change while enjoying the flexibility of remote work.

Benefits

Medical Plans

401(k)

Employee Stock Purchase

Wellness Programs

Paid Time Off

Flexible Schedules

Family Leave

Qualifications

• 1+ years of experience in social work or related fields.
• Experience educating individuals on community resources.

Responsibilities

• Assess resource needs and propose options for clients.
• Document interactions and provide referrals to community services.

Skills

Community Resource Education

Resource Needs Assessment

Social Work

Communication Skills

Spanish Speaking

Education

Bachelor's degree in Social Work

Master's degree in Social Work

Tools

MS Office

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues — caring for people where, when, and how they choose, in a way that is more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Position Summary

Fully Remote ANYWHERE within the continental U.S.

Training hours: 9 - 5:30 EST or CST

Work hours after training: 10 - 6:30 pm EST

Role Overview

The WorkLife Consultant (WLC) is part of the WorkLife Team and provides education about community resources, resource needs assessment, and community and/or national referrals to a variety of customers for needs such as childcare, elder/adult care, and basic/everyday needs. The WLC offers Worklife consultation and informational services to members and plan sponsors, with frequent requests related to emergency financial, housing, childcare, elder/adult care, and health needs.

Additional Responsibilities

1. Assess resource needs, propose options, and research/screen potential community service providers to meet assessed needs.
2. Provide resource referrals and educate individuals on how to utilize resources for various life and work situations.
3. Document member interactions and research/case fulfillment accurately in the system.
4. Work in an inbound and outbound call center environment, including making outbound calls and conducting research.
5. Handle administrative or customer service calls as needed.
6. Participate in staffing an online chat platform as required.

Required Qualifications

• At least 1 year of experience educating individuals/families on community resources and referring to such resources (elder care, food assistance, transportation, housing, etc.).
• At least 1 year of experience working with the elderly and/or adults with disabilities, including conducting resource needs assessments.
• Over 1 year of experience in social work, social services, case management, or related fields.
• Experience with conducting resource needs assessments (eldercare, rent/utility/housing, childcare).
• Access to broadband or fiber internet with a minimum speed of 25 Mbps download and 3 Mbps upload, wired directly to the modem.

Preferred Qualifications

• Spanish speaking skills.
• Experience working in a call center environment.
• Proficiency in MS Office applications.
• Experience working with diverse populations.
• Excellent written and verbal communication skills.

Education

• Bachelor's degree in Social Work or a related health/social services field required.
• Master's degree in Social Work preferred.

Additional Details

Anticipated weekly hours: 40

Time type: Full-time

Compensation

The typical pay range is $21.10 - $44.99 per hour, with actual offers based on experience, education, and location. The role may include bonuses or incentives.

Benefits

Comprehensive benefits include medical plans, 401(k), employee stock purchase, wellness programs, paid time off, flexible schedules, family leave, and more. For details, visit https://jobs.cvshealth.com/us/en/benefits

Application deadline: 06/30/2025

Qualified applicants will be considered in accordance with applicable laws regarding arrest or conviction records.