Medicare EAP Worklife Analyst

Hispanic Alliance for Career Enhancement; Jackson (MS); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated WorkLife Consultant to join their innovative team. This fully remote position allows you to make a significant impact by educating individuals about vital community resources and providing essential referrals. You will engage with diverse populations, assisting them in navigating various life challenges, from childcare to elder care. With a focus on compassionate service, you'll work in a dynamic call center environment, ensuring that every interaction is meaningful. If you're passionate about helping others and have a background in social work or related fields, this role offers a fulfilling opportunity to contribute to the well-being of many.

Benefits

Medical Benefits

401(k)

Employee Stock Purchase

Wellness Programs

Paid Time Off

Flexible Schedules

Qualifications

• 1+ years of experience in community resource education and referrals.
• Experience with elderly and adults with disabilities.

Responsibilities

• Assess resource needs and propose options for community services.
• Document member interactions accurately in the system.

Skills

Community Resource Education

Needs Assessment

Referral Services

Customer Service

Communication Skills

Education

Bachelor's degree in Social Work

Master's degree in Social Work

Tools

MS Office (Excel, Word, Outlook)

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues—caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Position Summary

Fully Remote ANYWHERE within the continental U.S.

Training hours: 9 - 5:30 EST or CST

Work hours after training: 10 - 6:30 pm EST

Role Overview

The WorkLife Consultant (WLC) is part of the WorkLife Team, providing education about community resources, needs assessments, and referrals for various needs including childcare, elder/adult care, and basic needs. The WLC offers consultation and informational services to members and plan sponsors, primarily addressing emergency financial, housing, childcare, elder care, and health-related needs.

Responsibilities

1. Assess resource needs, propose options, and research potential community service providers.
2. Provide resource referrals and educate individuals on resource utilization for various life and work situations.
3. Document member interactions and research activities accurately in the system.
4. Work in an inbound and outbound call center environment, including outbound calls and research.
5. Handle administrative or customer service calls as needed.
6. Participate in staffing an online chat platform as required.

Minimum Qualifications

• At least 1 year of experience educating individuals/families on community resources and making referrals.
• Experience working with elderly and/or adults with disabilities, including needs assessments and referrals.
• Experience in social work, social services, or case management, including assessments, referrals, and discharge planning.
• Experience conducting resource needs assessments (e.g., eldercare, housing, childcare).
• Reliable high-speed internet (minimum 25 Mbps download, 3 Mbps upload), hardwired into the modem.

Preferred Qualifications

• Spanish language proficiency.
• Experience in a call center environment.
• Proficiency in MS Office (Excel, Word, Outlook).
• Experience with diverse populations.
• Strong written and verbal communication skills.

Education

• Bachelor's degree in Social Work or related health/social services field required.
• Master's degree in Social Work preferred.

Additional Details

Weekly hours: 40

Time type: Full-time

Pay range: $21.10 - $44.99/hour, depending on experience and other factors.

Benefits include medical, 401(k), employee stock purchase, wellness programs, paid time off, flexible schedules, and more. For details, visit https://jobs.cvshealth.com/us/en/benefits

Application deadline: 06/30/2025