Medicare EAP Worklife Analyst

Hispanic Alliance for Career Enhancement; Dover (DE); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a compassionate WorkLife Consultant to join their team. This fully remote position offers the opportunity to help individuals navigate community resources, providing essential support for childcare, elder care, and more. You'll engage with diverse populations, assess needs, and make valuable referrals, all while working in a dynamic call center environment. With a focus on professional development and a commitment to compassionate service, this role is perfect for those passionate about making a difference in people's lives. Enjoy a comprehensive benefits package and the flexibility of working from anywhere in the continental U.S.

Benefits

Medical Plans

401(k) with Matching

Stock Purchase Plans

Wellness Programs

Paid Time Off

Flexible Schedules

Family Leave

Qualifications

• 1+ years of experience in community resource education and referrals.
• Experience working with elderly or adults with disabilities.

Responsibilities

• Assess resource needs and provide referrals for community services.
• Document member interactions and conduct research.

Skills

Community Resource Education

Resource Needs Assessment

Social Work

Case Management

Communication Skills

Education

Bachelor's degree in Social Work

Master's degree in Social Work

Tools

MS Office (Excel, Word, Outlook)

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues—caring for people where, when, and how they choose in a way that is more connected, convenient, and compassionate. We do it all with heart, each and every day.

Position Summary

Fully Remote ANYWHERE within the continental U.S.

Training hours: 9 - 5:30 EST or CST

Work hours after training: 10 - 6:30 pm EST

The WorkLife Consultant (WLC) is part of the WorkLife Team and provides education about community resources, resource needs assessment, and community and/or national referrals to a variety of customers for needs including childcare, elder/adult care, and basic/everyday needs. The WLC is responsible for providing Worklife consultation and informational services to members and plan sponsors. Common requests involve emergency financial, housing, childcare/children with special needs, elder/adult care, and health-related needs.

Additional Responsibilities

1. The WLC assesses resource needs, proposes options, and researches/screens potential community service providers to meet assessed needs.
2. Provides resource referrals and educates individuals on utilizing resources to handle various life and work situations.
3. Documents member interactions and research/case fulfillment accurately in the system.
4. Works in an inbound and outbound call center environment, making outbound calls and conducting research.
5. Some calls may be administrative or customer service related, not all research/referral oriented.
6. Additional responsibilities may be assigned based on business needs, including staffing an online chat platform.

Required Qualifications

• At least 1 year of experience educating individuals/families on community resources and referring to them (e.g., elder care, food assistance, transportation, housing, rental assistance, support groups, human services).
• At least 1 year working with elderly or adults with disabilities, including resource needs assessments and referrals.
• At least 1 year in social work, social services, case management, or related fields involving intake, assessments, referrals, discharge planning, or advocacy.
• At least 1 year conducting resource needs assessments (e.g., eldercare, housing, childcare).
• Access to broadband or fiber internet with minimum speeds of 25mbps/3mbps, hardwired into your modem, not Wi-Fi.

Preferred Qualifications

• Spanish speaking ability.
• Experience in a call center environment.
• Excellent computer skills, including MS Office (Excel, Word, Outlook).
• Experience working with diverse populations.
• Strong written and verbal communication skills, clear and professional.

Education

• Bachelor's degree in Social Work or a related health/social services field required.
• Master's degree in Social Work preferred.

Additional Details

Anticipated weekly hours: 40

Time type: Full-time

Pay Range

The typical pay range is $21.10 - $44.99 per hour, depending on experience, education, and location. The role may include bonuses or incentives.

Benefits

Our benefits include medical plans, 401(k) with matching, stock purchase plans, wellness programs, paid time off, flexible schedules, family leave, and more. For details, visit our benefits page.

Application deadline: 06/30/2025

Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws.