Medical Support & Scheduling Specialist

US-Department-of-Veterans-Affair; Chicago (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

The US Department of Veterans Affairs seeks a Medical Support Assistant (MSA) to support physicians, nurses, and other clinical staff by handling essential administrative tasks and patient flow coordination. The MSA is a key component in ensuring efficient clinic operations and accurate patient information management.

Responsibilities include greeting patients, scheduling appointments, updating records, and communicating with internal and external staff.

Qualifications

• High school diploma or GED or state equivalency certificate.

Responsibilities

• Answer phones and greet patients.
• Schedule and coordinate patient appointments per clinic guidelines.
• Enter and verify patient demographics and insurance information.
• Relay messages to appropriate staff and support patient flow.
• Provide frontline administrative assistance to clinical staff.

Skills

Medical terminology

Customer service

EHR systems

Appointment scheduling

Independent work

Communication skills

Education

High school diploma / GED

Tools

EHR systems

Job description

The US Department of Veterans Affairs seeks a Medical Support Assistant (MSA) to support physicians, nurses, and other clinical staff by handling essential administrative tasks and patient flow coordination. The MSA is a key component in ensuring efficient clinic operations and accurate patient information management.

Responsibilities include greeting patients, scheduling appointments, updating records, and communicating with internal and external staff.