Lead Medical Support Assistant: Clinic Operations

U.S. Department of Veterans Affairs; Chicago (IL); Presencial; USD 60.000 - 75.000; Jornada completa

Descripción de la vacante

The Supervisory Medical Support Assistant (MSA) at the U.S. Department of Veterans Affairs leads and directs a team of MSAs and subordinate staff to assure accurate appointment management and coordination of all administrative information between professional staff and patients.

Responsibilities include ensuring proper scheduling, training staff on policies, providing guidance on operations, and producing reports for senior management.

Formación

• High school diploma or GED or equivalent/proficiency certificate
• English language proficiency required
• Experience: None
• Licensure/Certification/Registration: None
• Grandfathering provision may apply for current VA employees
• One year of creditable supervisory MSAs experience at GS-07 or equivalent is required for the GS-08 grade
• Demonstrated knowledge, skills and abilities in leading patient support staff and interprofessional teams
• Ability to manage staff scheduling, training, and performance evaluations
• Ability to collaborate and maintain quality patient care under policy regulations
• Ability to oversee data reporting and program direction in a VA medical center

Responsabilidades

• Supervise and direct the MSA staff and subordinate team leaders
• Ensure accurate scheduling of patient appointments
• Assign workload and monitor staffing coverage
• Provide guidance on policies and procedures to staff
• Extract and analyze data to provide reports to senior management
• Coordinate with interdisciplinary teams to facilitate care
• Oversee training, onboarding, and performance evaluations
• Manage fiscal matters and forecast resource needs

Conocimientos

MSA supervision

Staff leadership

Scheduling appointments

Policy guidance

Data extraction & reporting

Educación

High school diploma

Descripción del empleo

The Supervisory Medical Support Assistant (MSA) at the U.S. Department of Veterans Affairs leads and directs a team of MSAs and subordinate staff to assure accurate appointment management and coordination of all administrative information between professional staff and patients.

Responsibilities include ensuring proper scheduling, training staff on policies, providing guidance on operations, and producing reports for senior management.