Outpatient Clinic Administrative Specialist

US-Department-of-Veterans-Affair; Sioux Falls (SD); On-site; USD 32,000 - 52,000; Full time

Job summary

The U.S. Department of Veterans Affairs Medical Support Assistant (MSA) provides essential medical administrative support in outpatient clinics, coordinating appointment scheduling and the flow of information between staff, patients, caregivers and representatives.

The role requires knowledge of basic medical terminology, strong customer service, and the ability to use various office software, scheduling programs, and electronic health records.

Qualifications

• Knowledge of basic medical terminology to assist in patient care.
• Ability to record patient messages and follow physician requests.
• Ability to interact courteously with patients and healthcare staff.
• Ability to operate office automation equipment and scheduling software.

Responsibilities

• Provide medical administrative support and appointment management.
• Coordinate information between staff, patients, and representatives.
• Maintain accurate patient records and data entry.

Skills

Medical terminology

Patient communication

Customer service

Office automation

Scheduling software

Education

High school diploma or GED

Transcript required

Two years of education above high school

Tools

Scheduling programs

Insurance collection system

Scanning software

Electronic faxing programs

Multi-line phone systems

Electronic health records

Job description

The U.S. Department of Veterans Affairs Medical Support Assistant (MSA) provides essential medical administrative support in outpatient clinics, coordinating appointment scheduling and the flow of information between staff, patients, caregivers and representatives.

The role requires knowledge of basic medical terminology, strong customer service, and the ability to use various office software, scheduling programs, and electronic health records.